Claims Technician - London

Sedgwick; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

SIPP (Self Invested Personal Pension)

25 days + bank holidays

Flexible working from office or home

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Discounts on products and services

Job summary

Sedgwick is hiring a Claims Technician in London to support the Loss Adjuster and guide policyholders through the claims journey. You will be the calm voice, deciphering details and recommending settlements while coordinating with contractors. The role emphasizes clear communication, empathy and initiative.

Training is provided, including Sedgwick University; there is scope to pursue the Cert CILA qualification. Flexible working from office or home and a rewarding career in insurance await.

Qualifications

• Experience in a claims environment, ideally property claims.
• Excellent communication skills: you'll speak with and write to policyholders, insurers, contractors, and more; explain complex details clearly and negotiate fair settlements.
• Commitment to work towards the Cert CILA qualification.

Responsibilities

• Be the calm voice claimants rely on to get their lives back on track.
• Guide customers through the claims process and act as first point of contact.
• Decipher details, assess information and support settlements with the Loss Adjuster.
• Collaborate with contractors to get things fixed and keep claims moving forward.

Skills

Claims experience

Excellent communication

Empathy

Initiative

Negotiation

Explain complex details

Education

Cert CILA qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Claims Technician - London

Be the calm voice claimants rely on to get their lives back on track.

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.

Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in a claims environment, ideally property claims.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification.

The skills that will be developed once working:

• Training: We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other Benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).