Trainee Adviser – Multi-Channel Support & Training

Citizens-Advice-Bureau-2; Barnstaple; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible / Hybrid Working Available

Loyalty based holiday entitlement

3% employer auto enrolment

Job summary

Citizens Advice Torridge, North, Mid and West Devon is seeking an enthusiastic Adviser to deliver face-to-face, telephone, digital and email advice across offices and outreach locations. Starting as Trainee Adviser with robust training, you will develop to a fully qualified Adviser, supported by flexible/hybrid working, and a commitment to helping people navigate everyday challenges.

The role requires excellent listening and questioning, strong communication, and willingness to travel within the

Qualifications

• Customer service experience across channels (face-to-face, telephone, digital).
• Excellent verbal and written communication skills.
• Full driving licence and access to a vehicle.

Responsibilities

• Provide advice to external clients by face-to-face interviews or telephone.
• Research options impartially and communicate them clearly.
• Provide administrative support across the service.
• Refer to specialist services as appropriate.
• Gather information to support Research and Campaigns.
• Maintain detailed case records for continuity and reporting.

Skills

Customer service

Communication skills

Multichannel advice

Driving licence

Microsoft Office 365

Tools

CRM systems

Database systems

Job description

Citizens Advice Torridge, North, Mid and West Devon is seeking an enthusiastic Adviser to deliver face-to-face, telephone, digital and email advice across offices and outreach locations. Starting as Trainee Adviser with robust training, you will develop to a fully qualified Adviser, supported by flexible/hybrid working, and a commitment to helping people navigate everyday challenges.

The role requires excellent listening and questioning, strong communication, and willingness to travel within the