Train Presentation Supervisor

Hitachi, Ltd; West of England; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme (up to 9%)

Private medical insurance

Personal Accident insurance

Group Income protection

Group Life Insurance

Employee Assistance Programme

Job summary

Hitachi Rail in Bristol is seeking a Train Presentation Supervisor to oversee KPI-driven train presentation operations for the Class 800 fleet. The role covers quality audits, reporting, and coordinating cleaning and maintenance teams on the Stoke Gifford site, working on a rotating night shift.

You will manage KPI inspections, maintain records in SAP, and ensure compliance with HR and health and safety policies while developing procedures for cleaning, grounds and waste services.

Qualifications

• Experience in delivering service quality and audits.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel).
• Strong understanding of health and safety in the workplace.
• Experience with HR policy compliance and staff development.
• Commitment to equal opportunities and CSR policies.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Conduct and record daily KPI inspections and support KPI audits.
• Produce daily and periodic KPI reports for Operations.
• Maintain KPI records in SAP and other systems.
• Collaborate with Production teams to meet train presentation standards.
• Oversee cleaning services and supervise cleaners and contractors.
• Monitor teams to ensure duties are completed and standards maintained.
• Manage stock rotation and safety of cleaning materials on site.
• Develop and maintain procedures for cleaning, grounds and waste services.
• Ensure compliance with statutory health, safety and environmental licences and documentation.
• Provide KPI training and contribute to PDP and performance reviews.
• Represent Hitachi Rail professionally and support staff development.

Skills

Service quality

Audits

Communications

Report writing

Microsoft Office

Health & safety

HR policy compliance

CSR policies

Effective communication

Education

Previous management experience

Tools

SAP

IT systems

Job description

Hitachi Rail is looking for an enthusiastic self-motivated Train Presentation Supervisor who thrives in a fast-paced environment and is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Bristol at Stoke Gifford Train Maintenance Centre., In this exciting role, you will be responsible to maintain and improve the quality and delivery of train presentation operations on our fleet of Class 800 rolling stock for the Intercity Express Program on the GWR West Main Line. This is a permanent role working on a rotating night shift basis. Specifically, you will be responsible for the following deliverables:

• Conduct and record daily KPI inspections in accordance with IEP contract (App A to Part C of Sch 6).
• Support internal and external KPI assessments and audits.
• Produce daily and periodic KPI reports for Operations Management team
• Maintain KPI records in SAP and wider business systems
• Work closely with Production teams to deliver allocated sets at the required train presentation standard, including the rectification of train presentation related defects.
• Oversee the delivery of cleaning services, cleaning operatives and cleaning contractors
• Monitor train presentation teams to maintain standards and completion of assigned duties (including contractors).
• Responsible for control and distribution of cleaning material ensuring stock rotation and safety in storage.
• Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site
• Ensure all statutory Safety, Health and Environmental licences/certificates relevant to areas of responsibility are available on site for audit and review
• Conduct individual and collective KPI training and education.
• Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review
• To be aware of and actively promote and implement Hitachi's ethos, culture and values.
• To be involved in Hitachi Rail Europe's staff development and training and participate in PDP procedures.
• Provide input on performance reviews and disciplinary issues.
• To undertake any other reasonable duties and responsibilities as may be required.

Required Skills/ Knowledge

• Experience in delivery of service quality and audits.
• Good written and verbal communications skills. Good report writing skills necessary
• Good knowledge of Microsoft Office Products, word, excel.
• An understanding of health and safety requirements of a working environment
• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
• Experience of and commitment to the effective implementation of equal opportunities and CSR policies.
• Ability to communicate effectively both orally and in writing

Education/Qualifications

• Previous management experience

Behavioural

• Excellent team management and good communication skills and effective customer service approach
• Able to represent Hitachi in a professional manner at all times.
• Commitment to working as part of a team.

Desired Skills (not essential)

• Knowledge and experience of heavy industrial vehicle cleaning practices.
• SAP and IT experience
• IOSH
• Management of Subcontractors

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Competitive salary

• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme