Train Presentation Supervisor

Hitachi Rail; Guide Post; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Private medical insurance

Personal Accident insurance

Group Income protection

Group Life Insurance

Employee Assistance Programme

Flexible benefits plan

Job summary

Hitachi Rail is seeking a Train Presentation Supervisor to lead and enhance the presentation quality of Class 800 rolling stock on the Intercity Express Program for the GWR West Main Line. The role is based at the Bristol Stoke Gifford Train Maintenance Centre and is a permanent position on a rotating night shift.

The role combines administrative and strategic duties, KPI reporting, and supervising cleaning and site services.

Qualifications

• Experience in delivery of service quality and audits.
• Good written and verbal communications skills.
• Good knowledge of Microsoft Office Products, word, excel.
• An understanding of health and safety requirements of a working environment
• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
• Experience of and commitment to the effective implementation of equal opportunities and CSR policies.
• Ability to communicate effectively both orally and in writing

Responsibilities

• Conduct and record daily KPI inspections.
• Support internal and external KPI assessments and audits.
• Produce daily and periodic KPI reports for Operations Management team.
• Maintain KPI records in SAP and wider business systems.
• Work closely with Production teams to deliver allocated sets at the required train presentation standard.
• Oversee the delivery of cleaning services and cleaners.
• Monitor train presentation teams and contractors to maintain standards.
• Manage cleaning materials stock rotation and storage safety.
• Develop and maintain procedures for cleaning, grounds, and waste services on site.
• Ensure on-site licenses/certificates are available for audit.

Skills

Service quality

Audits

Communication skills

MS Office

Health & safety

HR policy compliance

CSR policies

Verbal & written comms

Education

Previous management experience

Tools

SAP

IT systems

Job description

About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Hitachi Rail is looking for an enthusiastic self-motivated Train Presentation Supervisor who thrives in a fast-paced environment and is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Bristol at Stoke Gifford Train Maintenance Centre.

Salary: £35,573

15% Shift allowance

£3000 Location allowance

Permanent contract

In this exciting role, you will be responsible to maintain and improve the quality and delivery of train presentation operations on our fleet of Class 800 rolling stock for the Intercity Express Program on the GWR West Main Line. This is a permanent role working on a rotating night shift basis.

• Conduct and record daily KPI inspections in accordance with IEP contract (App A to Part C of Sch 6).
• Support internal and external KPI assessments and audits.
• Produce daily and periodic KPI reports for Operations Management team
• Maintain KPI records in SAP and wider business systems
• Work closely with Production teams to deliver allocated sets at the required train presentation standard, including the rectification of train presentation related defects.
• Oversee the delivery of cleaning services, cleaning operatives and cleaning contractors
• Monitor train presentation teams to maintain standards and completion of assigned duties (including contractors).
• Responsible for control and distribution of cleaning material ensuring stock rotation and safety in storage.
• Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site
• Ensure all statutory Safety, Health and Environmental licences/certificates relevant to areas of responsibility are available on site for audit and review
• Conduct individual and collective KPI training and education.
• Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review
• To be aware of and actively promote and implement Hitachi’s ethos, culture and values.
• To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
• Provide input on performance reviews and disciplinary issues.
• To undertake any other reasonable duties and responsibilities as may be required.

About You

Required Skills/ Knowledge

• Experience in delivery of service quality and audits.
• Good written and verbal communications skills. Good report writing skills necessary
• Good knowledge of Microsoft Office Products, word, excel.
• An understanding of health and safety requirements of a working environment
• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
• Experience of and commitment to the effective implementation of equal opportunities and CSR policies.
• Ability to communicate effectively both orally and in writing

Education/Qualifications

• Previous management experience

Behavioural

• Excellent team management and good communication skills and effective customer service approach
• Able to represent Hitachi in a professional manner at all times.
• Commitment to working as part of a team.

Desired Skills (not Essential)

• Knowledge and experience of heavy industrial vehicle cleaning practices.
• SAP and IT experience
• IOSH
• Management of Subcontractors

What We Offer

• Competitive salary
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.