Field Engineer

3M HEALTHCARE; East Midlands; On-site; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Salary competitive

25 days holiday

Pension scheme 9%

Private medical insurance

Personal Accident insurance

Group Income protection

Group Life Insurance

Employee Assistance Programme

Flexible plan perks

Job summary

Hitachi Rail is seeking an experienced Field Engineer to join the team. The role covers installation, commissioning, maintenance and support of digital and analogue monitoring systems in rail service and passenger vehicles.

You will respond to inquiries, troubleshoot issues, and provide technical solutions, with UK travel and on-call responsibilities. A strong electronics/Mechatronics background and familiarity with Windows/Linux are essential.

Qualifications

• Experience as Field Engineer, Systems Support Engineer, or similar role.
• Formal qualification in electronics, electrical engineering, mechatronics, or equivalent subject.
• Good understanding of electronics systems and electrical installations on rail vehicles or similar.
• Extensive experience with installation, commissioning and configuration of large multi-element systems.
• Strong Windows/Unix/Linux knowledge and PC-based configuration.
• Ability to build and configure workstation and server systems.
• Ability to read schematics and circuit diagrams.
• Experience with test equipment (multimeters, oscilloscopes).
• Knowledge of TCP/IP networking and serial communications protocols.

Responsibilities

• Attend rail depots across the UK or worldwide to repair train-borne systems and commission new or existing systems.
• Track and manage work records using Jira or similar fault tracking tools.
• Escalate risks or concerns regarding in-field performance.
• Collaborate with support, sales, engineering, product management and health & safety teams.
• Prepare accurate and timely reports for internal and external customers.
• Participate in an on-call rota to support enquiries and system queries.
• Update service documentation and drive continual improvement of role tasks.

Skills

Field Engineer experience

Electrical background

Mechatronics understanding

Windows/Linux knowledge

Schematic reading

Test equipment usage

TCP/IP networking

Education

Electronics/EE/Mechatronics degree

Tools

Jira

Job description

Job Description

At Hitachi Rail we have an exciting opportunity for an experienced Field Engineer to join our team. Both electrical or mechanical bias bring benefits to this role so we are open to both backgrounds. As the Field Engineer the role will encompass the installation, commissioning, maintenance, and support of digital and analogue electronic monitoring systems incorporated into rail service and passenger vehicles.

The Field Engineer will provide and offer technical solutions to our customer by responding to inquiries and assisting in troubleshooting and resolving issues. The individual will need to be able to evaluate and prioritise cases on an ongoing basis whilst ensuring the customer has regular, clear communications, whether that be via email, phone or face‑to‑face.

This role will involve some travel throughout the UK, generally Monday to Friday. Weekend and night working will also be required though not frequent.

Responsibilities

• Attend rail depots throughout the UK or occasionally worldwide to repair faulty train‑borne systems and commission new or existing systems or products.
• Track and manage work records using Atlassian‑Jira or similar fault tracking tools.
• Escalate key risks or concerns regarding our in‑field performance.
• Work with all internal groups, including support, sales, engineering, product management and health and safety.
• Prepare accurate and timely reports both for internal use and external customers.
• Actively participate in an on‑call rota in supporting customer enquiries and systems queries.
• Update and coordinate serviceable documentation improvement initiatives through existing revisions and evolution of the general role tasks and daily activities.

Qualifications

• Strong experience as a Field Engineer, Systems Support Engineer, or similar role.
• Formal qualification in electronics, electrical engineering, mechatronics, or equivalent subject.
• Good understanding of electronics systems and electrical installations on rail vehicles or similar.
• Extensive experience of the installation, commissioning and configuration of large systems comprising electronic, electrical, mechanical and PC elements.
• Strong understanding of Windows and Unix/Linux environments and platforms and adept at using a PC interface (laptop) to configure software applications.
• Ability to build and configure workstation & server/computer systems and applications.
• Ability to read schematics and circuit diagrams, produce and follow technical instructional documentation.
• Experience in the use of test equipment, including multi‑meters and oscilloscopes.
• Knowledge of TCP/IP networking and serial communications protocols (RS232/RS422/RS485).
• Knowledge/understanding of the following technologies desirable: GPS/IMUs/Accelerometers/Lasers and Cameras.
• Strong awareness of on‑site safety, previous experience of a rail depot environment or similar safety critical workplace. Previous PTS experience preferred but not essential.
• Ability to work under pressure and the capability to prioritise tasks based on urgency and importance and the commitment to achieve a timely resolution.
• Critical thinker and problem‑solving skills with the motivation and ability to learn new skills and technologies.
• Display company values and exhibit role‑model behaviours, leading by example.
• Good time‑management skills.
• Great interpersonal and communication skills.

What we Offer

• Competitive salary
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme
• Additional perks available within a flexible plan to meet your specific needs and lifestyle.

Location: Derby Kelvin House (HRE/RSU).