Train Presentation CB

South Western News UK; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on other train companies

Full training and development

Excellent pension scheme

Job summary

South Western Railway (SWR) is seeking a dedicated train cleaner to maintain high standards of cleanliness and presentation across trains. You will follow Train Presentation Standards, use approved chemicals, and wear COSHH-compliant PPE to ensure safety and quality.

The role involves assisting customers, supporting train crew during disruptions, and ensuring a safe, welcoming environment for all passengers across shifts.

Qualifications

• Clear verbal communication for customers and colleagues.
• Ability to stay calm and professional under pressure.
• Demonstrates resilience in a busy shift environment.

Responsibilities

• Clean and present trains to the highest standard.
• Follow Train Presentation Standards and local instructions.
• Use approved equipment and COSHH compliant procedures.
• Provide a safe, courteous and helpful service at all times.
• Assist customers, especially those with special needs or during disruptions.

Skills

Good verbal communication

Good interpersonal skills

Resilience

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

The holder of this post is responsible for cleaning and presentation of trains, ensuring all trains are clean and presented to the highest standard.

Ensuring cleaning duties are carried out in accordance with Train Presentation Standards and any local instructions.

You will use only approved equipment, chemicals and wear the appropriate personal protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH).

Your main responsibilities will be:

• Ensure your personal safety and that of others, including that of visitors and contractors at all times.


• Assist traincrew and station staff in undertaking emergency procedures and evacuation procedures when required.


• Provide a safe, courteous and helpful service at all times.


• Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Trains Employee Handbook, other regulations and Instructions, Group Standards and Legislation.


• To assist customers as appropriate, especially those with special needs or at times of service disruption.


• Clean and present trains for service in accordance with Train Presentation Standards.


• Provide managers and supervisors with proactive information that delivers higher and improved train presentation standards.


• Undertake cleaning of biological hazards.


• Observe COSHH Regulations in place.


• Complete paperwork as required, detailing and signing for all work carried out.


• Dispose of waste, including bio-waste and sharps in accordance with local instructions.


• Advise Manager of any problems or defects identified.


• To undertake additional tasks as required by the local manager applicable to the role.


• Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.

As a minimum, you will need to have:

• Good verbal communication skills


• Good interpersonal skills


• Resilience

About the location

London Waterloo train station, situated in the heart of the UK's capital, opened in 1848 and is currently Britain's largest and busiest station. Within walking distance of Waterloo is the London Eye, Westminster Bridge, BFI IMAX, theSouth Bankand The Old Vic theatre, as well as great connections to all London attractions. It is easily accessible by public transport and is home to a large mix of national brands and restaurants.

Working pattern

Working an average of 37 hours per week over 5 days

Working a rostered shift pattern of either earlies and lates.

0600-1430 1400-2200 or night shift 2200-0600 - vacancies across all shifts.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees


• Free leisure travel for spouse/partner and dependants (criteria dependent)


• 75% discount on many other train operating companies


• Full training and support with development


• Excellent pension scheme

We all belong at SWR.

Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/