Train Managers- Birmingham New Street

XC Trains Limited; Birmingham; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Free unlimited train travel

Discounted travel

Pension scheme

Free uniform

Excellent holiday entitlement

Job summary

CrossCountry is seeking Train Managers to join the Birmingham team, with January and 2027 start dates. You will guide customers, check tickets, and ensure a smooth, safe journey across the UK, working shifts including weekends.

You will undergo a 10-week Derby training course, then progress to a role with a 35-hour average weekly load, earning a salary that increases as you complete training. A safety-critical medical and DBS check are required.

Qualifications

• Excellent customer service skills and a calm, helpful demeanor on busy trains.
• Clear communication with customers, fellow crew and managers at all times.
• Strong teamwork and collaboration with On-Board colleagues to deliver a great journey.
• High safety awareness and ability to follow procedures and safety rules.

Responsibilities

• Check and sell tickets on board CrossCountry services.
• Advise customers about their journey and answer questions clearly.
• Communicate with customers individually and in groups to provide information.
• Help keep the train environment comfortable by reporting any defects or issues.
• Work with On-Board colleagues to ensure a memorable and safe journey for all passengers.
• Lead safety procedures when required and respond to emergencies.

Skills

Customer service

Communication

Teamwork

Safety awareness

Job description

New Year- New Start!! It might only be October, but are you thinking about a career change for 2027 ?? If so, this could be just for you! We are recruiting for Train Managers to join CrossCountry at Birmingham New Street, with start dates in January and throughout 2027.

Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues? If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Birmingham.

As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week.

Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!! You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.

Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week. You must live within 1 hour’s commute of Birmingham New Street and be able to travel at unsocial hours reliably due to the shiftwork involved.

Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.

Close date for applications is Sunday 25th October 2026.

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Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.