Train Managers- Birmingham New Street

Xc Trains Limited; Greater London; Sur place; GBP 35 000 - 41 000; Plein temps

Avantages offerts par ce poste

Free unlimited travel

Discounted travel

Pension scheme

Free uniform

Generous holiday entitlement

Résumé du poste

CrossCountry in Birmingham is recruiting Train Managers to join our Voyager services, delivering safe, service-focused journeys across the UK. You will check and sell tickets on board, advise passengers and respond calmly to the unexpected.

Initial 10-week training in Derby; 1 hour commute of Birmingham. Not a 9-to-5 role; shifts incl weekends; living within 1 hour of Birmingham New Street. Benefits include free unlimited travel, pension, uniform, generous holiday entitlement.

Qualifications

• Customer service excellence on passenger journeys.
• Ability to communicate clearly with individuals and groups.
• Flexibility to work shifts, including weekends.

Responsabilités

• Check and sell tickets on board CrossCountry services.
• Advise customers about their journey and options.
• Respond calmly to unexpected situations and provide solutions.
• Ensure passenger comfort by reporting defective equipment and managing luggage.
• Collaborate with On-Board colleagues to deliver a memorable journey.

Connaissances

Customer service

Communication

Teamwork

Safety awareness

Description du poste

New Year- New Start!!It might only be October, but are you thinking about a career change for 2027 ?? If so, this could be just for you!We are recruiting for Train Managers to join CrossCountry at Birmingham New Street, with start dates in January and throughout 2027.Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Birmingham.As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week.Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!!You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role.This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.You must live within 1 hour’s commute of Birmingham New Street and be able to travel at unsocial hours reliably due to the shiftwork involved.To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable.Close date for applications is Sunday 25th October 2026.Applications without a covering letter may not be considered.Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.Did you know you can set up alerts for new job opportunities?Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.