Train Dispatcher: Calm, Quick-Thinking Rail Control

Northern; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free Travel

Pension Scheme

Enhanced Family Benefits

Cycle to Work

Electric Car Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Recognition

Job summary

Northern trains are seeking a Train Dispatcher in Manchester to manage safe, punctual train movements from platform areas and coordinate with crews, staff, and control rooms. The role emphasizes calm, precise decision-making under pressure with a strong safety mindset.

You will handle movements, respond to disruptions, and uphold customer information standards during delays, supported by comprehensive training and a team-focused environment.

Qualifications

• Strong communication and decision-making skills.
• Ability to stay calm, focused, and accurate in a fast-paced environment.
• Good awareness of safety procedures and regulations (training provided).

Responsibilities

• Dispatching trains safely and punctually from station platforms.
• Communicating clearly with train crews, station staff, and control rooms.
• Monitoring train movements and responding quickly to disruptions or changes.
• Ensuring safety protocols are followed at all times.
• Delivering excellent customer service and information, especially during delays.

Skills

Communication

Decision-making

Calm under pressure

Safety awareness

Job description

Northern trains are seeking a Train Dispatcher in Manchester to manage safe, punctual train movements from platform areas and coordinate with crews, staff, and control rooms. The role emphasizes calm, precise decision-making under pressure with a strong safety mindset.

You will handle movements, respond to disruptions, and uphold customer information standards during delays, supported by comprehensive training and a team-focused environment.