Trading & Hospitality Assistants

Aberystwyth University; Aberystwyth; Hybrid; GBP 17,000 - 20,000; Full time

Benefits offered by this job

Flexible working policy

Hybrid Working

36.5–hour week

Generous leave entitlements

Professional development

Staff pension scheme

Welsh language learning

Staff discounts on campus facilities

Job summary

Aberystwyth University is seeking Hospitality Assistants to join our Trading & Hospitality Services on Penglais Campus. You will help deliver a high-quality food and drink offer across cafés, bars and shops, with shifts including evenings and weekends.

The role requires a proactive, customer-focused approach, and a willingness to learn Welsh. It is part of a large team and may involve working across campus in various outlets, with health and safety policies in place.

Qualifications

• Experience of working in a relevant environment.
• Experience of having worked successfully as a member of a team.
• Good interpersonal skills to receive, understand and convey straightforward information.
• A flexible working attitude and willingness to learn Welsh.

Responsibilities

• Provide the highest levels of customer service to students, staff and visitors.
• Be knowledgeable of products sold, including allergens, prices and provenance.
• Maintain counters, serveries and customer areas to high cleanliness standards.
• Maintain stocks in front of house and replenish displays as directed by the line manager.
• Comply with HACCP, COSHH and university health and safety policies.
• Attend team meetings when required.

Skills

Teamwork

Interpersonal skills

Flexible attitude

Welsh language (A1)

Work unsupervised

Willingness to learn Welsh

Job description

The Role

Trading & Hospitality Services play an important part of the customer experience for our students, staff and visitors whilst on campus. Delivering a unique quality offer through our restaurants, cafes, bars and shops, we aim to provide the highest levels of customer care. Our Hospitality Assistants work as part of a large team, working flexibly across campus. Hospitality Assistants can expect to work in any of our outlets from our cafes and bars to our retail outlets and on occasion opportunities in other customer facing roles. A high-quality service is expected across all our activities, from regular trading to large scale private functions and conferences. This is a great opportunity to be part of a dynamic work environment.

To make an informal enquiry, please contact Sarah Hughes at [e-mail].

Appointments are normally made within 4 - 8 weeks of the closing date.

What you’ll do

This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.

Responsible to: Working Team Leader / Duty Supervisor

Location: Penglais Campus

Hours: Shift patterns vary to cover the business need, candidates must therefore be flexible and will be expected to work evenings and weekends.

The position is physically demanding therefore it is essential that the successful applicant has an appropriate level of health and fitness. Appointment to this position may be subject to a satisfactory fitness assessment.

Main Duties & Responsibilities

• To provide the highest levels of customer service, ensuring students, staff and visitors have a positive experience.


• Be knowledgeable of the products being sold, including such things as allergens, prices, and provenance.


• Maintain areas of work such as counters, serveries and customer environments to the highest standards of cleanliness.


• Maintain adequate stocks in the front of house areas and replenishment of displays, setting out of counters and food displays as directed by the line manager.


• To work in a manner that complies with HACCP, COSHH, the Hospitality Services Food Safety Policy, and University Health & Safety Policy.


• Attending team meetings as and when required.

GENERAL DUTIES AND RESPONSIBILITIES

• To be in the area of work at the agreed time according to the staff rota.


• To be dressed in the correct uniform as laid out in the uniform policy.


• To ensure that when you are unable to work you follow the absence policy.


• To ensure that all tasks given are carried out in an efficient and timely manner.


• To always be courteous to all customers and fellow members of staff.


• To ensure that you notify your line manager of any training requirements.


• To work in line with all University policies and procedures.


• To undertake health and safety duties and responsibilities appropriate to the post, recognising all staff are responsible for a safe working environment for staff and customers.


• To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.


• Any other duties reasonably requested.

Who you are – Qualifications, Experience, Knowledge and Skills required

Essential

1. Experience of working in a relevant environment.


2. Experience of having worked successfully as a member of a team.


3. Good interpersonal skills in order to receive, understand and convey straightforward information.


4. A flexible working attitude and willingness to learn.


5. An aptitude for working well with other colleagues


6. The ability to work unsupervised.


7. Oral (spoken) and Written Welsh Level A1* or evidence to demonstrate an on-going commitment to learn Welsh to this level.

Desirable

1. Relevant qualifications which may include but would not be limited to: Basic Food Safety Certificates, First Aid Training, Allergen Training, COSHH.


2. The ability to take the initiative and act appropriately under pressure.


3. Oral (spoken) and Written Welsh Level B1.

*More information on Welsh Language Levels can be found at:

https://www.aber.ac.uk/en/hr/policy-and-procedure/welsh-standards/

Benefits

• Flexible working policy


• Hybrid Working


• 36.5 – hour week for full-time roles


• Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days


• Commitment to Professional Development


• Enhanced contribution to our workplace pension schemes


• Staff recognition and reward schemes


• Opportunity to learn the Welsh language for free


• Staff relocation bursary


• Maternity, Paternity, Parental and Adoption Leave


• Staff discount for gym facilities, hospitality, and retail on campus.

Please keep reading

Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval.

We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Employment Visa

Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.