Trading & Hospitality Assistants

Prifysgol Aberystwyth University; Aberystwyth; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working policy

Hybrid Working

36.5 hour week (full-time)

Generous leave entitlements

Pension scheme

Staff recognition

Welsh language learning

Staff relocation bursary

Parental leave

Staff discount

Job summary

Aberystwyth University invites applications for Trading & Hospitality Assistants. The role supports the Aberystwyth Arts Centre, delivering customer-focused hospitality across cafes, bars, shops and events. Hours are flexi-d across campus; candidates must be adaptable to evenings and weekends.

Informal enquiry to Sarah Hughes ([e-mail]). Appointments typically made 4–8 weeks after closing date. Roles are part-time and pro rata salary applies.

Qualifications

• Experience in a relevant hospitality environment as part of a team.
• Good interpersonal skills to receive and convey information.
• Flexible attitude and willingness to learn new tasks.
• Ability to work unsupervised when required.
• Oral and written Welsh at level A1 or commitment to learn Welsh.

Responsibilities

• Provide high-quality customer service to students, staff and visitors.
• Be knowledgeable about products, prices, allergens and provenance.
• Maintain cleanliness of counters, serveries and customer areas.
• Restock front-of-house areas and display food items as directed.
• Follow HACCP, COSHH and health and safety policies; attend team meetings.
• Work in line with university policies and perform related duties.

Skills

Experience in relevant environment

Team player

Interpersonal skills

Flexible working

Independent working

Welsh language level A1

Job description

Trading & Hospitality Assistants (6330)

Faculty/Department: Aberystwyth Arts Centre

Salary Scale: £25,528.10 per annum (pro rata)

Contract Type: Fixed Term

Duration: 1 Year

Full-time / Part-time: Part-Time

Weekly Hours: 0

Employment Visa: Non-sponsorable

Posted Date: 10/08/2026

Closing Date: 20/09/2026

Ref No: 6330

About the Role

Trading & Hospitality Services play an important part of the customer experience for our students, staff and visitors whilst on campus. Delivering a unique quality offer through our restaurants, cafes, bars and shops, we aim to provide the highest levels of customer care. Our Hospitality Assistants work as part of a large team, working flexibly across campus. Hospitality Assistants can expect to work in any of our outlets from our cafes and bars to our retail outlets and on occasion opportunities in other customer facing roles. A high-quality service is expected across all our activities, from regular trading to large scale private functions and conferences. This is a great opportunity to be part of a dynamic work environment.

To make an informal enquiry, please contact Sarah Hughes at [e-mail].

Appointments are normally made within 4 - 8 weeks of the closing date.

Reporting

Responsible to: Working Team Leader / Duty Supervisor

Location & Hours

Location: Penglais Campus

Hours: Shift patterns vary to cover the business need, candidates must therefore be flexible and will be expected to work evenings and weekends.

The position is physically demanding therefore it is essential that the successful applicant has an appropriate level of health and fitness. Appointment to this position may be subject to a satisfactory fitness assessment.

Main Duties & Responsibilities

• To provide the highest levels of customer service, ensuring students, staff and visitors have a positive experience.
• Be knowledgeable of the products being sold, including such things as allergens, prices, and provenance.
• Maintain areas of work such as counters, serveries and customer environments to the highest standards of cleanliness.
• Maintain adequate stocks in the front of house areas and replenishment of displays, setting out of counters and food displays as directed by the line manager.
• To work in a manner that complies with HACCP, COSHH, the Hospitality Services Food Safety Policy, and University Health & Safety Policy.
• Attending team meetings as and when required.

General Duties and Responsibilities

• To be in the area of work at the agreed time according to the staff rota.
• To be dressed in the correct uniform as laid out in the uniform policy.
• To ensure that when you are unable to work you follow the absence policy.
• To ensure that all tasks given are carried out in an efficient and timely manner.
• To always be courteous to all customers and fellow members of staff.
• To ensure that you notify your line manager of any training requirements.
• To work in line with all University policies and procedures.
• To undertake health and safety duties and responsibilities appropriate to the post, recognising all staff are responsible for a safe working environment for staff and customers.
• To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
• Any other duties reasonably requested.

Essential Requirements

• Experience of working in a relevant environment.
• Experience of having worked successfully as a member of a team.
• Good interpersonal skills in order to receive, understand and convey straightforward information.
• A flexible working attitude and willingness to learn.
• An aptitude for working well with other colleagues
• The ability to work unsupervised.
• Oral (spoken) and Written Welsh Level A1* or evidence to demonstrate an on-going commitment to learn Welsh to this level.

Desirable

• Relevant qualifications which may include but would not be limited to: Basic Food Safety Certificates, First Aid Training, Allergen Training, COSHH.
• The ability to take the initiative and act appropriately under pressure.
• Oral (spoken) and Written Welsh Level B1.
• More information on Welsh Language Levels can be found at: https://www.aber.ac.uk/en/hr/policy-and-procedure/welsh-standards/

Benefits

• Flexible working policy
• Hybrid Working
• 36.5 - hour week for full-time roles
• Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days
• Commitment to Professional Development
• Enhanced contribution to our workplace pension schemes
• Staff recognition and reward schemes
• Opportunity to learn the Welsh language for free
• Staff relocation bursary
• Maternity, Paternity, Parental and Adoption Leave
• Staff discount for gym facilities, hospitality, and retail on campus.

Company Culture

Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval.

We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Employment Visa

Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.