Trading Floor Deskside Support — VIP Front Office

Cognizant Technology Solutions Corporation

Greater London

On-site

GBP 40,000 - 70,000

Full time

15 hours ago

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Job summary

Cognizant Technology Solutions Corporation seeks a Desk-side Support professional to provide expert IT support on the trading floor, ensuring minimal disruption to market activity and portfolio decisions.

You will handle time-sensitive incidents, support trading systems, and coordinate with IT teams to resolve issues rapidly. The role emphasizes VIP support for senior traders and robust ITSM compliance.

Qualifications

Good experience IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
Experience supporting portfolio managers, traders, and research teams.
Exposure to market-sensitive, time-critical environments.
Strong Windows/Mac systems and endpoint support expertise.
Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin).
Knowledge of ITSM tools (ServiceNow/Jira) and SLA-driven support.

Responsibilities

Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
Support time-critical incidents aligned to market cycles.
Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
Coordinate with cross functional IT teams for priority issue resolution.
Support for back-office users and new joiner onboarding process.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
Manage incidents and service requests via ITSM tools with strict SLA adherence.