IT Support- Sales and Trade

Axiom Technologies; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Axiom Technologies is hiring a Sales & Trading IT Support Analyst to deliver 2nd/3rd line desktop support to Traders and front-office users in a fast-paced banking environment.

Responsible for supporting trading applications, Citrix environments, and VIP/executive user support with strict SLA adherence; works with Infrastructure, Data Centre and Application teams following ITIL processes.

Qualifications

• Strong experience in Front Office / Trading floor IT support within Banking.
• Hands-on experience with Microsoft environment, Citrix, Intune (MDM/MAM).
• Good understanding of networking (TCP/IP).
• Experience with ServiceNow or similar ticketing tools.
• Ability to work in high-pressure trading environments.

Responsibilities

• Provide 2nd/3rd line desktop support to Traders and business users.
• Support financial applications, including Bloomberg Terminal and Reuters.
• Support Citrix environments and remote access solutions.
• Handle VIP/executive support with strict SLA adherence.
• Work closely with the Infrastructure, Data Centre, and Application teams.
• Follow ITIL processes (Incident, Change, Problem management).

Skills

Front Office trading IT support

Microsoft environment

Citrix

Intune (MDM/MAM)

TCP/IP networking

ServiceNow ticketing tools

Tools

Citrix

Intune

ServiceNow

Job description

We are hiring a Sales & Trading IT Support Analyst to provide 2nd/3rd line support to Front Office users, including Traders and Sales teams in a fast-paced banking environment. The role involves supporting trading applications, desktop infrastructure, and ensuring minimal downtime for critical financial systems.

Key Responsibilities:

• Provide 2nd/3rd line desktop support to Traders and business users.
• Support financial applications, including Bloomberg Terminal and Reuters.
• Support Citrix environments and remote access solutions.
• Handle VIP/executive support with strict SLA adherence.
• Work closely with the Infrastructure, Data Centre, and Application teams.
• Follow ITIL processes (Incident, Change, Problem management).

Required Skills:

• Strong experience in Front Office / Trading floor IT support within Banking.
• Hands‑on experience with Microsoft environment, Citrix, Intune (MDM/MAM).
• Good understanding of networking (TCP/IP).
• Experience with ServiceNow or similar ticketing tools.
• Ability to work in high-pressure trading environments.