Trading Associate Underwriter

Intact Insurance UK; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual discretionary bonus

11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance UK in Glasgow is recruiting Trading Associate Underwriters to join our eTrade team. The first six months are office-based with a comprehensive training program; afterwards, hybrid working is available.

You’ll partner with Insurance Brokers across the UK to underwriting various policies, deliver excellent customer service, and handle inbound calls, live chat and emails. You'll develop under supervision on complex risks and contribute to profitable outcomes.

Qualifications

• Previous experience within a customer service environment.
• Ability to multi-task in a busy and fast-paced environment.
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
• Excellent communication skills, both written and verbal.

Responsibilities

• Working with Insurance Brokers across the UK underwriting various insurance policies
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact
• Managing inbound calls, Live Chat, Post and emails from brokers in line with underwriting licence
• Working with your technical coach on complex and non-standard risks that are outside of your authority
• Focussing on your continued development and therefore generating profitable results for the company

Skills

Customer service

Multi-tasking

Active listening

Communication skills

Job description

• Working with Insurance Brokers across the UK underwriting various insurance policies
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Focussing on your continued development and therefore generating profitable results for the company.

Role Purpose:

• Working with Insurance Brokers across the UK underwriting various insurance policies
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Focussing on your continued development and therefore generating profitable results for the company.

You''ll make an impact by:

• Working with Insurance Brokers across the UK underwriting various insurance policies
• Driving excellent customer service with brokers and looking to resolve situations in the 1st contact.
• Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence.
• Working with your technical coach on complex and non-standard risks that are outside of your authority.
• Focussing on your continued development and therefore generating profitable results for the company.

Your skills and experience:

• Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance).
• Ability to multi-task in a busy and fast-paced environment.
• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions.
• Excellent communication skills, both written and verbal.

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

We are currently recruiting for Trading Associate Underwriters to join our eTrade team in Glasgow. The first 6 months will be office based with a comprehensive training program which will provide you with skills and knowledge required to be successful. After this it will be hybrid working.

Why You'll Love It Here:

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

More benefit information here.

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you.