Trade Scheduler & Appointment Coordinator

The Hyde Group; Havant; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

A fantastic pension

Life assurance

Great holidays

Award-winning flexible benefits

Volunteering days

Job summary

Hyde Group in Havant is seeking an Appointment Booking Administrator (Trade Scheduler) to coordinate diaries for trade operatives and ensure timely repairs and service appointments. The role sits within our maintenance and repairs team and requires strong organisational and communication skills.

You will liaise with customers and operatives, prioritise urgent jobs, and help maintain productivity by ensuring the right materials and routes.

Qualifications

• Strong organisational and administrative skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively with teams.
• Scheduling, coordination or PA experience desirable.

Responsibilities

• Manage and schedule operatives’ diaries to meet appointment commitments.
• Liaise with customers and operatives to arrange and rearrange appointments.
• Prioritise and plan emergency and overdue jobs.
• Ensure operatives are equipped with correct materials and logical routes.
• Backfill schedules with planned works to maintain productivity.
• Monitor performance, job completions, and subcontractor updates.

Skills

Scheduling

Microsoft Office

Customer service

Communication

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Hyde Group in Havant is seeking an Appointment Booking Administrator (Trade Scheduler) to coordinate diaries for trade operatives and ensure timely repairs and service appointments. The role sits within our maintenance and repairs team and requires strong organisational and communication skills.

You will liaise with customers and operatives, prioritise urgent jobs, and help maintain productivity by ensuring the right materials and routes.