Appointment Booking Administrator

The Hyde Group; Havant; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

A fantastic pension

Life assurance

Great holidays

Award-winning flexible benefits

Volunteering days

Job summary

Hyde Group in Havant is seeking an Appointment Booking Administrator (Trade Scheduler) to coordinate diaries for trade operatives and ensure timely repairs and service appointments. The role sits within our maintenance and repairs team and requires strong organisational and communication skills.

You will liaise with customers and operatives, prioritise urgent jobs, and help maintain productivity by ensuring the right materials and routes.

Qualifications

• Strong organisational and administrative skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively with teams.
• Scheduling, coordination or PA experience desirable.

Responsibilities

• Manage and schedule operatives’ diaries to meet appointment commitments.
• Liaise with customers and operatives to arrange and rearrange appointments.
• Prioritise and plan emergency and overdue jobs.
• Ensure operatives are equipped with correct materials and logical routes.
• Backfill schedules with planned works to maintain productivity.
• Monitor performance, job completions, and subcontractor updates.

Skills

Scheduling

Microsoft Office

Customer service

Communication

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Appointment Booking Administrator (Trade Scheduler)

Havant

£28,000

Would you like to join Hyde as a Appointment Booking Administrator (Trade Scheduler)?

As a Appointment Booking Administrator (Trade Scheduler) at Hyde, you will be working within our maintenance and repairs team to coordinate the diaries of trade operatives, ensuring that repairs and servicing appointments are managed efficiently and delivered on time.

Responsibilities

• Manage and schedule operatives’ diaries to meet appointment commitments
• Liaise with customers and operatives to arrange and rearrange appointments
• Prioritise and plan emergency and overdue jobs
• Ensure operatives are equipped with correct materials and logical routes
• Backfill schedules with planned works to maintain productivity
• Monitor performance, job completions, and subcontractor updates

Skills and Experience Required

• Strong organisational and administrative skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication and customer service skills
• Ability to work independently and collaboratively with teams
• Scheduling, coordination or PA experience desirable - social housing background helpful but not essential

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple - by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.