Trade Parts Advisor – Inbound Call Centre

Vantage Motor Group Limited; Leeds; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Staff Car Scheme

Enhanced maternity/paternity

Shopping discounts

Contributory pension

Job summary

Vantage Motor Group Limited is hiring a Parts Advisor for our Brand New team at Toyota Leeds Contact Centre. The role handles inbound Trade Sales calls, with some retail activity, and includes outbound calls to growTrade customers.

You will price parts, place orders, and arrange delivery with customers at our network of sites. You will be part of a busy Call Centre environment, focused on excellent customer service and building lasting customer relationships.

Qualifications

• Inbound calls handling for Trade Sales and some retail customers.
• Ability to generate new Trade customers and re-establish lapsed Trade customers.
• Provide pricing information to secure customer business and build rapport.
• Order parts for delivery to customer locations with accuracy.
• Gaining agreement on payment and delivery terms with Trade customers.

Responsibilities

• Handle inbound calls for pricing, orders and delivery coordination.
• Process parts orders to customer locations and schedule delivery times.
• Support Trade customers with payment terms and order status.

Skills

Customer service

Telephone manners

Relationship building

Stock ordering

Job description

Vantage Motor Group Limited is hiring a Parts Advisor for our Brand New team at Toyota Leeds Contact Centre. The role handles inbound Trade Sales calls, with some retail activity, and includes outbound calls to growTrade customers.

You will price parts, place orders, and arrange delivery with customers at our network of sites. You will be part of a busy Call Centre environment, focused on excellent customer service and building lasting customer relationships.