TRADE OPERATIONS SUPPORT OFFICER

Cardiff Council; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cardiff Council is seeking a Trade Operations Support Officer to help deliver efficient commercial waste and recycling services across Cardiff. Based at Lamby Way Depot, you will handle administrative tasks, process service requests, and support day‑to‑day operations with a focus on great customer service.

You will manage records across IT systems, coordinate container orders and collections, and assist with planning, reporting and communications.

Qualifications

• Experience in administrative, customer service or operational support roles.
• Experience using Microsoft Office and data-recording systems.
• Excellent organisational and communication skills.
• Ability to manage competing priorities and work to deadlines.

Responsibilities

• Process service requests, container orders, and customer enquiries.
• Maintain accurate records across IT systems.
• Support resource planning, staff administration and performance monitoring.
• Produce reports and correspondence for stakeholders.
• Deliver excellent customer service with colleagues and customers.

Skills

Customer service

Organisation

Communication

Data handling

Tools

Microsoft Office

Job description

The Trade Waste & Distribution service provides essential waste collection, recycling, and container services to commercial customers across Cardiff. The service supports a diverse range of businesses, delivering reliable collections and customer-focused solutions that help customers meet their waste management responsibilities while contributing to the city's environmental objectives. Working closely with operational teams, customers, and stakeholders, the service is committed to delivering efficient, cost-effective, and high-quality services that meet the needs of Cardiff's business community.

The role forms part of a busy operational support team based at Lamby Way Depot, providing administrative and customer service support to ensure the effective day-to-day delivery of services to trade waste customers.

About the job

As a Trade Operations Support Officer, you will play a key role in supporting the day-to-day delivery of commercial waste and recycling services for businesses across Cardiff. The post provides essential administrative and operational support to ensure services are delivered efficiently, customer enquiries are resolved promptly, and operational activities run smoothly.

You will act as a central point of contact for trade waste customers, processing service requests, container orders, collections, and customer enquiries, while maintaining accurate records across a range of IT systems. The role also supports operational teams through resource planning, staff administration, performance monitoring, and the production of reports and correspondence.

Working closely with customers, drivers, supervisors, and managers, you will be responsible for delivering excellent customer service, managing competing priorities, and ensuring information is communicated effectively to support the successful delivery of trade waste services.

This is an exciting opportunity to join the Trade Waste & Distribution team and contribute to the delivery of high-quality commercial waste and recycling services for businesses across Cardiff

The successful candidate will be based at Lamby Way Depot and will work closely with customers, operational staff, supervisors, and managers to support the efficient day-to-day operation of the service.

The role requires a flexible and proactive approach, with the ability to manage competing priorities and respond effectively to changing service demands. Experience in an administrative, customer service, or operational support environment would be advantageous, although full training will be provided.

We are committed to developing our employees and offer a supportive working environment, opportunities for learning and development, and the chance to play a key role in supporting one of the Council's income-generating services.

What We Are Looking For From You

We are looking for a motivated and customer-focused individual with excellent organisational and communication skills, who can provide effective administrative and operational support within a busy commercial waste environment.

The successful candidate will be able to:

• Deliver excellent customer service and build positive relationships with trade waste customers and colleagues.
• Manage a varied workload, prioritising tasks effectively and working accurately under pressure
• Communicate confidently and professionally, both verbally and in writing
• Use Microsoft Office applications and other service systems to maintain accurate records and produce reports.
• Work collaboratively as part of a team while also using their own initiative to resolve issues and support service delivery.
• Demonstrate attention to detail, problem-solving skills, and a commitment to continuous improvement.
• Support the efficient delivery of commercial waste and recycling services, ensuring customers receive a reliable and responsive service.

Additional information

This vacancy is suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Admin / Clerical

Working Pattern/Contract Type Full Time Permanent