Trade Waste Operations & Customer Support Officer

Cardiff Council; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cardiff Council is seeking a Trade Operations Support Officer to help deliver efficient commercial waste and recycling services across Cardiff. Based at Lamby Way Depot, you will handle administrative tasks, process service requests, and support day‑to‑day operations with a focus on great customer service.

You will manage records across IT systems, coordinate container orders and collections, and assist with planning, reporting and communications.

Qualifications

• Experience in administrative, customer service or operational support roles.
• Experience using Microsoft Office and data-recording systems.
• Excellent organisational and communication skills.
• Ability to manage competing priorities and work to deadlines.

Responsibilities

• Process service requests, container orders, and customer enquiries.
• Maintain accurate records across IT systems.
• Support resource planning, staff administration and performance monitoring.
• Produce reports and correspondence for stakeholders.
• Deliver excellent customer service with colleagues and customers.

Skills

Customer service

Organisation

Communication

Data handling

Tools

Microsoft Office

Job description

Cardiff Council is seeking a Trade Operations Support Officer to help deliver efficient commercial waste and recycling services across Cardiff. Based at Lamby Way Depot, you will handle administrative tasks, process service requests, and support day‑to‑day operations with a focus on great customer service.

You will manage records across IT systems, coordinate container orders and collections, and assist with planning, reporting and communications.