Trade Floor Support

Orla Rose Associates; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Orla Rose Associates is seeking a Desktop Support Analyst to join the London trading desk, providing deskside technical support for front office applications and trading systems. You will ensure continuous operation of trading platforms, connectivity, and desktop infrastructure in a fast-paced environment.

You will work closely with traders and external vendors, supporting FIX connectivity, Bloomberg, Fidessa, and TT platforms, and contribute to high-availability and disaster recovery readiness.

Qualifications

• Experience in a trade floor / front office support environment.
• Strong understanding of electronic trading workflows.
• Exposure to FIX protocol and order lifecycle.
• Knowledge of market data and trading platforms (e.g. Bloomberg, Fidessa).
• Solid technical foundation across Windows, networking (TCP/IP), and infrastructure.
• Ability to operate calmly in high-pressure, time-critical situations.

Responsibilities

• Provide real-time support on the trading floor, troubleshooting issues under pressure
• Support front office platforms including Fidessa, Bloomberg and in-house trading systems
• Monitor and support FIX order flow and connectivity across trading systems
• Diagnose and resolve issues impacting order execution, pricing, and market connectivity
• Work closely with traders, brokers, and external vendors to resolve incidents quickly
• Support dealer boards, voice systems, and trading desktops
• Assist with system enhancements, releases, and trading platform integrations
• Contribute to high-availability environments and disaster recovery readiness

Skills

Front Office Trading Support

FIX Protocol

Trading Platforms

Windows & Networking

Under pressure problem solving

Tools

Bloomberg

Fidessa

Trading Technologies (TT)

Job description

Trade Floor Desktop Support - (Front Office Applications)

London - 5 Days in the Office

Were working with a dynamic brokerage at the heart of global markets looking to hire a Desktop Support Analyst to support traders working on the trade floor.

The Role:

Youll act as deskside technical support for the trading desk, ensuring seamless operation of trading systems, connectivity, and desktop infrastructure in a fast-paced, revenue-generating environment. From resolving live trading issues to supporting FIX connectivity and electronic platforms such as Bloomberg, Fidessa and Trading Technologies (TT) , your work will have a direct impact on trading activity.

Key Responsibilities

• Provide real-time support on the trading floor, troubleshooting issues under pressure
• Support front office platforms including Fidessa, Bloomberg and in-house trading systems
• Monitor and support FIX order flow and connectivity across trading systems
• Diagnose and resolve issues impacting order execution, pricing, and market connectivity
• Work closely with traders, brokers, and external vendors to resolve incidents quickly
• Support dealer boards, voice systems, and trading desktops
• Assist with system enhancements, releases, and trading platform integrations
• Contribute to high-availability environments and disaster recovery readiness

What Were Looking For

• Experience in a trade floor / front office support environment
• Strong understanding of electronic trading workflows
• Exposure to FIX protocol and order lifecycle
• Knowledge of market data and trading platforms (e.g. Bloomberg, Fidessa)
• Solid technical foundation across Windows, networking (TCP/IP), and infrastructure
• Ability to operate calmly in high-pressure, time-critical situations

Why Join?

• Work directly with front office revenue-generating teams
• Gain hands-on exposure to multi-asset trading environments
• Be part of a highly visible role with real impact on trading activity
• Opportunity to grow within the team and business