Trade Counter/ Warehouse

Team CV LTD; Swanley; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays paid

Job summary

Team CV LTD is seeking a proactive Trade Counter Assistant to join their team. The role combines customer service and sales with warehouse tasks, including assisting with deliveries and stock control. A full UK driving licence and basic computer skills are required, with forklift licence preferred.

The position offers development opportunities within the company and a permanent pathway after probation. On-site work with a Monday to Friday shift, competitive pay, and benefits such as holiday pay

Qualifications

• Experience in customer service and sales.
• Ability to handle queries and process orders.
• Familiarity with SAP or other databases is desirable.

Responsibilities

• Manage customer orders and queries efficiently.
• Keep workspaces clean and organized across trade counter, warehouse and office.
• Load and unload deliveries by hand; forklift if licensed.
• Process orders and handle payments.
• Move goods to storage and organize deliveries.
• Assist customers on product selection based on stock knowledge.
• Update stock lists and complete stock control paperwork.

Skills

Customer service

Sales experience

Problem solving

Communication

Microsoft Office

Driving licence

Forklift licence

Stock control

Tools

SAP

Job description

Company

Team CV LTD

Description

Our client is seeking a proactive, motivated and diligent Trade Counter Assistant to join their dynamic and dedicated team. The successful Trade Counter Assistant candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience. This position has amazing prospects for the right candidate.

PLEASE NOTE - When not working on the Trade Counter, candidates will be required to assist in the office with day to day tasks, including answering the phones, working with office staff on ad-hoc duties and drafting correspondence. Computer literacy essential, and knowledge of databases (preferably SAP) would be desirable. There may be some instances where candidates will be required to assist with warehouse tasks on an adhoc basis.

This role provides opportunity for development and progression within the company on a permenant basis

Key responsibilities for the role of Trade Counter Assistant:

• To manage customer orders and queries in an effective and efficient manner.
• To ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces.
• To load and unload deliveries by hand (with forklift, if candidate possesses relevant licences)
• To process orders and handle payments.
• To safely move goods to storage areas and around the warehouse facilities as required.
• To put orders together and organise deliveries.
• To advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.
• To complete stock control paperwork or update computerised stock lists accurately and in a timely manner.
• forklift truck licence preferred but not essential
• Must have Full manuel UK driving licence
• previous tradecounter experience is preffered

Essential qualities for the role of Trade Counter Assistant:

• To display thorough attention to detail and care within your work.
• To have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers.
• To display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently.
• To demonstrate the ability to accept constructive criticism and work well under pressure.
• To possess excellent verbal and written communication skills, including personable and clear telephone manner and email ettiquette.
• To be able to demonstrate physical skills like lifting, bending and carrying.
• To possess the ability to organise your time and workload.
• To be able to carry out basic tasks on a computer or hand-held device, including proficiency in Microsoft Office (Word/ Excel/ Powerpoint).
• Must have a full, clean UK Drivers Licence.
• To adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.

Shifts: Monday to Friday - 7:30AM - 5PM (with potential for overtime, paid at time and a half).

Salary: £3600 London Living Wage when you go permenant + overtime rate

Including 25 days pay holiday and all bank holidays paid after a successful probation period.

Call outs are paid £80- £100 per call out

Nature of the role: This Trade Counter/ warehouse Assistant Role is a temporary to permanent role for the successful candidate, after a trial period of 12 weeks.