Trade Counter Sales & Warehouse Specialist

Howden Joinery Ltd; Fetcham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Team bonus and depot incentives

Pension plan

Up to 32 days annual leave

Staff discount

Buy-as-you-earn share scheme

40 hour working week

No evenings or Sundays

Virtual GP and wellbeing support

Job summary

Howdens Joinery is seeking a Counter Sales Warehouse Person to be the first contact for trade customers, handling conversations, pricing, and stock checks. You’ll keep the depot organised, support deliveries, and ensure safety and efficiency across warehouse and counter activities.

This hands-on role rewards initiative, customer focus, and teamwork, with a strong emphasis on accuracy and timely service to drive sales and customer satisfaction.

Qualifications

• Experience in a sales, retail or customer service environment.
• Motivated by driving sales and delivering excellent customer service.
• Able to adapt quickly and manage a varied, fast-paced workload.
• Confident and friendly communicator who builds strong customer relationships.
• Clear explanation of products and solutions to trade customers.
• Good literacy, numeracy and time management skills.

Responsibilities

• Achieving and exceeding individual targets while supporting overall depot performance.
• Processing orders, providing pricing and quotations, and managing delivery expectations.
• Generating and following up on leads to drive sales.
• Supporting the warehouse when needed to keep the depot running smoothly.
• Maintaining a safe and compliant environment in line with health and safety standards.
• Unloading and checking accuracy of incoming stock deliveries in line with health and safety regulations.
• Conducting daily checks on the forklift truck and other mechanical equipment.
• Maintaining stock security on outgoing orders and deliveries.
• Conducting weekly stock checks.
• Rotating stock and keeping the warehouse clean, tidy, and well organised.
• Supporting deliveries, collections, and general warehouse activity.

Skills

Customer service

Sales driven

Communication

Stock control

Attention to detail

Time management

Team player

Tools

Forklift licence

Job description

Howdens Joinery is seeking a Counter Sales Warehouse Person to be the first contact for trade customers, handling conversations, pricing, and stock checks. You’ll keep the depot organised, support deliveries, and ensure safety and efficiency across warehouse and counter activities.

This hands-on role rewards initiative, customer focus, and teamwork, with a strong emphasis on accuracy and timely service to drive sales and customer satisfaction.