Trade Sales Counter Person

Howdens Joinery; Kirkwall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Annual leave

Staff discount

Share scheme

40 hour week

No late shifts

Wellbeing support

Team culture

Job summary

Howdens Joinery is looking for a Trade Counter Salesperson to be the first point of contact for trade customers. You will build relationships, understand needs, and turn conversations into sales, while managing your own account base and leads to drive growth.

Join a busy, supportive team and contribute to depot performance with a strong focus on delivering excellent customer service and hitting targets. UK-based role with competitive rewards and benefits.

Qualifications

• Experience in a sales, retail or customer service environment.
• Motivated by driving sales and delivering excellent customer service.
• Able to adapt quickly and manage a varied, fast paced workload.
• Confident and friendly communicator who builds strong customer relationships.
• Able to clearly explain products and solutions to trade customers.
• Team player who confidently contributes to the performance of the depot.

Responsibilities

• Delivering great customer service and handling enquiries with confidence and professionalism.
• Achieving and exceeding individual targets while supporting overall depot performance.
• Selling the full range of products and services face to face and over the phone.
• Generating and following up on leads to drive sales.
• Processing orders, providing pricing and quotations, and managing delivery expectations.
• Supporting the warehouse when needed to keep the depot running smoothly.
• Maintaining a safe and compliant environment in line with health and safety standards.

Job description

Join the UK's No1 Trade Kitchen Supplier

Join Howdens as a Trade Counter Salesperson and be the first point of contact for our trade customers, building lasting relationships and making sure every visit counts. If you enjoy talking to customers, understanding their needs and turning conversations into sales, this role puts you right at the centre of the action.

You’ll quickly build product knowledge and confidence, allowing you to offer practical advice and sell solutions that help trade customers get the job done. Managing your own account base, leads and new business opportunities, you’ll play a direct role in driving sales and hitting targets. Working as part of a busy, close-knit team, you’ll support each other, share knowledge and keep the depot running smoothly.

What we can offer you:

• Competitive salary, brilliant bonuses and outstanding depot incentives
• Excellent pension plan with up to 12% company contribution
• Up to 32 days annual leave, including bank holidays.
• Holiday entitlement rises with service
• Generous staff discount on Howdens products
• Buy-as-you-earn share scheme
• 40 hour working week
• No evening, Sunday or Bank Holiday working
• Virtual GP access and wellbeing support for you and your family
• A strong team culture that genuinely sets us apart

What we're looking for:

• Experience in a sales, retail or customer service environment
• Motivated by driving sales and delivering excellent customer service
• Able to adapt quickly and manage a varied, fast paced workload
• Confident and friendly communicator who builds strong customer relationships
• Able to clearly explain products and solutions to trade customers
• Team player who confidently contributes to the performance of the depot

What you'll be doing:

• Delivering great customer service and handling enquiries with confidence and professionalism
• Achieving and exceeding individual targets while supporting overall depot performance
• Selling the full range of products and services face to face and over the phone
• Generating and following up on leads to drive sales
• Processing orders, providing pricing and quotations, and managing delivery expectations
• Supporting the warehouse when needed to keep the depot running smoothly
• Maintaining a safe and compliant environment in line with health and safety standards

What it's like to work here:

• We take pride in getting things right first time for our customers
• Everyone pulls their weight and supports each other as one team
• It's a busy depot, so we keep things simple, work fast and get the job done
• We all play a part in the depot's success and share in the team bonus
• We build trust by doing what we say we will, every day

About Howdens:

Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.