Counter Sales / Warehouse Person

Howden Joinery Ltd; Fetcham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Team bonus and depot incentives

Pension plan

Up to 32 days annual leave

Staff discount

Buy-as-you-earn share scheme

40 hour working week

No evenings or Sundays

Virtual GP and wellbeing support

Job summary

Howdens Joinery is seeking a Counter Sales Warehouse Person to be the first contact for trade customers, handling conversations, pricing, and stock checks. You’ll keep the depot organised, support deliveries, and ensure safety and efficiency across warehouse and counter activities.

This hands-on role rewards initiative, customer focus, and teamwork, with a strong emphasis on accuracy and timely service to drive sales and customer satisfaction.

Qualifications

• Experience in a sales, retail or customer service environment.
• Motivated by driving sales and delivering excellent customer service.
• Able to adapt quickly and manage a varied, fast-paced workload.
• Confident and friendly communicator who builds strong customer relationships.
• Clear explanation of products and solutions to trade customers.
• Good literacy, numeracy and time management skills.

Responsibilities

• Achieving and exceeding individual targets while supporting overall depot performance.
• Processing orders, providing pricing and quotations, and managing delivery expectations.
• Generating and following up on leads to drive sales.
• Supporting the warehouse when needed to keep the depot running smoothly.
• Maintaining a safe and compliant environment in line with health and safety standards.
• Unloading and checking accuracy of incoming stock deliveries in line with health and safety regulations.
• Conducting daily checks on the forklift truck and other mechanical equipment.
• Maintaining stock security on outgoing orders and deliveries.
• Conducting weekly stock checks.
• Rotating stock and keeping the warehouse clean, tidy, and well organised.
• Supporting deliveries, collections, and general warehouse activity.

Skills

Customer service

Sales driven

Communication

Stock control

Attention to detail

Time management

Team player

Tools

Forklift licence

Job description

Join Howdens as a Counter Sales Warehouse Person and play a key role in the success of your depot. From first conversation to final collection, you'll build customer relationships on the trade counter while keeping the warehouse organised, accurate and ready to go. You'll be the first point of contact for our trade customers understanding their needs, offering practical advice and turning conversations into sales. Behind the scenes, you'll make sure stock is safe, well organised and ready for collection or delivery. It's a hands-on, fast-paced role where everything you do helps deliver a reliable service our trade customers depend on.,

• Achieving and exceeding individual targets while supporting overall depot performance.
• Processing orders, providing pricing and quotations, and managing delivery expectations
• Generating and following up on leads to drive sales
• Supporting the warehouse when needed to keep the depot running smoothly.
• Maintaining a safe and compliant environment in line with health and safety standards
• Unloading and checking accuracy of incoming stock deliveries in line with health & safety regulations.
• Conducting daily checks on the forklift truck and other mechanical equipment.
• Maintaining stock security on outgoing orders and deliveries.
• Conducting weekly stock checks.
• Rotating stock and keeping the warehouse clean, tidy, and well organised
• Supporting deliveries, collections, and general warehouse activity

What it's like to work here:

• We take pride in getting things right first time for our customers
• Everyone pulls their weight and supports each other as one team
• It's a busy depot, so we keep things simple, work fast and get the job done
• We all play a part in the depot's success and share in the team bonus
• We build trust by doing what we say we will, every day
• A valid forklift licence is desirable.
• Experience in a sales, retail or customer service environment
• Motivated by driving sales and delivering excellent customer service.
• Able to adapt quickly and manage a varied, fast paced workload.
• Confident and friendly communicator who builds strong customer relationships.
• Able to clearly explain products and solutions to trade customers.
• Good understanding of stock control and health and safety
• Strong attention to detail, especially when handling stock and maintaining accurate records.
• Good literacy, numeracy and time management skills
• A customer focused approach, with a friendly and professional attitude
• Clear communication and strong organisational and planning skills

About Howdens: Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.

• Competitive salary, brilliant bonuses and outstanding depot incentives
• Training and ongoing development
• Excellent pension plan with up to 12% company contribution
• Up to 32 days annual leave per year including bank holidays.
• Holiday entitlement rises with service
• Generous staff discount on Howdens products
• Buy-as-you-earn share scheme
• 40 hour working week
• No evening, Sunday or Bank Holiday working
• Virtual GP access and wellbeing support for you and your family