Trade Counter Sales Pro: Customer Quotes & Tech Advice

dormakaba International Holding AG; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 Days Annual Leave + Bank Holidays

Holiday purchase scheme

Annual Bonus Scheme

Pension scheme

Life Insurance

Medical insurance

Employee assistance program

Employee discount platform

Job summary

dormakaba is seeking a Trade Counter Sales Assistant in Bristol to deliver the best customer experience across in-person, phone and email interactions. You will handle sales orders, returns, quotations, and provide technical advice to customers with a confident, team-oriented attitude.

You will also contact suppliers, chase orders and keep customers updated on prices and availability, while supporting the warehouse during busy periods.

Qualifications

• Math and English required.
• 1-2 years of sales experience preferred.
• Computer literacy required for daily operations.

Responsibilities

• Process sales orders and returns; provide quotations.
• Offer technical advice to customers.
• Handle face-to-face, phone and email communications.
• Contact suppliers, chase orders, and update customers on prices and availability.
• Support warehouse during peak periods.

Skills

Customer service

Face-to-face service

Phone & email communication

Team player

Administrative tasks

Education

Math

English

Tools

Computer literacy

Job description

dormakaba is seeking a Trade Counter Sales Assistant in Bristol to deliver the best customer experience across in-person, phone and email interactions. You will handle sales orders, returns, quotations, and provide technical advice to customers with a confident, team-oriented attitude.

You will also contact suppliers, chase orders and keep customers updated on prices and availability, while supporting the warehouse during busy periods.