Trade Counter Sales Assistant

dormakaba International Holding AG; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global provider in access solutions as a Trade Counter Specialist in East London. This role is vital for ensuring customer satisfaction through accurate order processing and expert advice on door hardware. As part of a dynamic team, you'll engage with customers, manage inquiries, and contribute to a culture of excellence. With a strong focus on employee development, this innovative firm offers numerous training opportunities and a supportive work environment. If you're detail-oriented and passionate about customer service, this position could be the perfect fit for you!

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

3pm finish on Fridays

Enhanced Pension Scheme

Life Assurance

Healthcare Support

Enhanced Maternity and Paternity Offer

Access to LinkedIn Learning

Employee Discounts

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication and organization skills are essential.

Responsibilities

• Handle customer inquiries regarding door parts and components.
• Process sales orders and ensure accurate order dispatch.

Skills

Customer Service

Attention to Detail

Communication Skills

Organizational Skills

Technical Aptitude

Tools

SAP

MRP

ERP

CRM Software

Job description

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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

London, GB, E17 5DU

Apr 14, 2025

Do you have a confident manner, excellent attention to detail and comfortable with the use of MRP, ERP, CRM’s or other commercial IT based systems?

Our Door Spares brand, which is part of the dormakaba UK group, is looking for an additional Trade Counter Specialist to join us at our Wathamstow branch in East London.

A job that matters: Your Tasks

Our Trade Counter Specialists deal with internal and external customer enquiries with regards to parts and components used in the installation, maintenance and repairs of automatic and manual doors from a variety of manufacturers. The role involves advising customers on parts and systems, processing sales orders, either via email or over the phone, picking orders from the warehouse and dispatching them to customers throughout the Southeast and beyond.

Attention to detail and accuracy is key to making sure our customers are kept happy. You will be dealing with orders that come from a variety of 3rd party businesses or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to door hardware products.

We need someone who can keep up to date with the industry’s latest innovations and products, so we are looking for a customer service / logistics professional with technical aptitude, natural curiosity, and the ability to work with online sales, stock and order processing systems. If you have any exposure to SAP that would be even better!

Lastly, we need someone who is happy to take ownership and deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need.

Hours of work: 7.30am-4.30pm Mon–Thurs, 7.30am-3.00pm Friday

An experience that matters: Your Skills

• Experience in a fast-paced, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy.
• Strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders.
• Knowledge of SAP or other online sales order processing systems (Sage, MRP, ERP or possibly CRM Software etc) is especially beneficial.
• Desire to learn about the technical elements of product range to offer “best in class” support to our customers.

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 330 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• 3pm finish on Fridays
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?
Follow the link to apply online (Role listed as Trade Counter Sales Assistant). We look forward to hearing from you!