Trade Counter Sales Assistant

dormakaba International Holding AG; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Trade Counter Specialist, um das Team in London zu verstärken. In dieser spannenden Rolle sind Sie für die Bearbeitung von Kundenanfragen und die Unterstützung des Verkaufsprozesses verantwortlich. Sie werden mit internen und externen Stakeholdern kommunizieren und sicherstellen, dass die Kunden die besten Produkte und Dienstleistungen erhalten. Das Unternehmen bietet ein unterstützendes Umfeld mit zahlreichen Entwicklungsmöglichkeiten und einer Vielzahl von Vorteilen, darunter ein attraktives Gehalt und flexible Arbeitszeiten. Wenn Sie eine Leidenschaft für Kundenservice und Technik haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Jahresurlaub + Feiertage

Urlaubs-Kaufsystem

Früherer Feierabend am Freitag

Verbesserte Rentenregelung

Lebensversicherung

Gesundheitsunterstützung

Zugang zu LinkedIn Learning

Mitarbeiterrabatte

Qualifications

• Erfahrung in einem schnelllebigen Kundenservice-Umfeld mit hoher Detailgenauigkeit.
• Starke Kommunikations- und Organisationsfähigkeiten.

Responsibilities

• Bearbeitung von Kundenanfragen zu Türkomponenten und -teilen.
• Verarbeitung von Verkaufsbestellungen und Versand an Kunden.

Skills

Kundenservice

Detailgenauigkeit

Kommunikationsfähigkeiten

Organisationstalent

Technisches Verständnis

Education

Erfahrung im Kundenservice

Tools

SAP

MRP

ERP

CRM Software

Sage

Job description

Select how often (in days) to receive an alert:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

London, GB, E17 5DU

Apr 14, 2025

Do you have a confident manner, excellent attention to detail and comfortable with the use of MRP, ERP, CRM’s or other commercial IT based systems?

Our Door Spares brand, which is part of the dormakaba UK group, is looking for an additional Trade Counter Specialist to join us at our Walthamstow branch in East London.

A job that matters: Your Tasks

Our Trade Counter Specialists deal with internal and external customer enquiries regarding parts and components used in the installation, maintenance and repairs of automatic and manual doors from a variety of manufacturers. The role involves advising customers on parts and systems, processing sales orders via email or over the phone, picking orders from the warehouse, and dispatching them to customers throughout the Southeast and beyond.

Attention to detail and accuracy is key to ensuring customer satisfaction. You will be dealing with orders that come from various 3rd party businesses or our own external sales team, as well as handling customer credit enquiries, stock queries, and various other elements relating to door hardware products.

We need someone who can keep up to date with the industry’s latest innovations and products, so we are looking for a customer service/logistics professional with technical aptitude, natural curiosity, and the ability to work with online sales, stock, and order processing systems. Exposure to SAP would be even better!

Lastly, we need someone who is happy to take ownership and deliver the best internal sales support to every customer, making us the supplier of choice to every client, whoever they are and whatever they need.

Hours of work: 7.30am-4.30pm Mon–Thurs, 7.30am-3.00pm Friday

An experience that matters: Your Skills

• Experience in a fast-paced customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy.
• Strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders.
• Knowledge of SAP or other online sales order processing systems (Sage, MRP, ERP, or possibly CRM Software) is especially beneficial.
• A desire to learn about the technical elements of the product range to offer “best in class” support to our customers.

A workplace that matters: Our offering

At dormakaba, we are a globally successful company with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 330 employees in the field as well as within our various office locations.

We care for our employees, and as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• 3pm finish on Fridays
• Enhanced Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Upon reaching the qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?
Follow the link to apply online (Role listed as Trade Counter Sales Assistant). We look forward to hearing from you!