Trade Counter Sales Advisor

Plumbase; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Profit share scheme

Full training on products and systems

Autonomy to run the counter

Job summary

Plumbase Stoke-on-Trent is seeking a proactive Trade Counter Sales Advisor who will sit at the heart of site performance. You’ll serve trade and retail customers, build quotes, manage orders and drive new business with local tradespeople.

This role goes beyond a desk job: you’ll reactivate dormant accounts, influence stock and pricing with the Manager, and help shape how the site grows. A full UK driving licence and a commercial mindset are essential.

Qualifications

• Experience in plumbing/heating trade or merchant environment.
• Strong relationship-building with trade customers.
• Commercial mindset with focus on margin and opportunities.
• Proactive outreach and ability to generate business.
• Willingness to be involved in all site operations.
• Full UK driving license.

Responsibilities

• Serve trade and retail customers at the counter and build repeat business.
• Build quotes, manage orders and customer accounts.
• Develop new business by engaging local tradespeople.
• Re-engage dormant customers to grow revenue.
• Support pricing, stock decisions and supplier relationships with the Manager.
• Participate in trade events and local outreach to drive sales.
• Maintain product knowledge across plumbing and heating.
• Assist with picking, packing and keeping the site running efficiently.

Skills

Trade Counter

Relationship building

Commercial mindset

Proactive mindset

Product knowledge

Driving licence

Job description

Full job descriptionJob Title: Trade Counter Sales Advisor

Job Type: Full-time, Permanent

Salary: Negotiable + Profit Share

Location: Plumbase Stoke-on-Trent

If you’re expecting a standard Trade Counter role where you stand behind a desk and wait for the next customer, this isn’t it.

At Plumbase Stoke, our Trade Counter Sales Advisors are right at the centre of how our site performs. Yes, you’ll serve customers, build quotes and manage accounts, but that’s only part of the job.

This role is built around ownership. You’ll be out building relationships with local tradespeople, bringing in new business, reactivating dormant accounts and helping shape how the site grows.

We operate as part of the UK’s largest independent network of plumbing and heating merchants with over 310 sites nationwide. Each site runs with real autonomy, you’re not just following a script or waiting for instructions from head office. You’re making commercial decisions, influencing stock, working with suppliers and getting involved in anything that drives sales and margin.

This is a Trade Counter Sales Advisor role for someone who wants more than just serving customers. If you’ve got the instinct to spot opportunities and the confidence to act on them, you’ll fit in well here.

Key Responsibilities:

You’ll be directly involved in how profitable the site is and how it grows.

• Serve trade and retail customers on the counter, building relationships that drive repeat business
• Build quotes, manage orders and take ownership of customer accounts
• Actively develop new business by engaging local tradespeople and bringing new accounts on board
• Re-engage dormant and low-spend customers to grow revenue
• Work closely with the Manager on pricing, stock decisions and supplier relationships
• Get involved in trade events, customer visits and local outreach to drive sales
• Maintain strong product knowledge across plumbing and heating to confidently advise customers
• Support the wider operation including picking, packing and keeping the site running efficiently

This is a role where you’re expected to think commercially. The better the merchant performs, the more everyone benefits from it.

What We’re Looking For:

This role suits someone who understands that a Trade Counter Sales Advisor can be more than just a counter role.

You might currently be a:

• Trade Counter Sales Advisor
• Sales Assistant within a merchant environment
• Plumbing & Heating Sales Executive
• Builders Merchant or Trade Sales professional

You’ll likely bring:

• Experience within a plumbing & heating, builders merchant or similar trade environment
• Confidence dealing with trade customers and building long-term relationships
• A commercial mindset. You’re aware of margin, pricing and opportunities to grow accounts
• A proactive approach. You’re comfortable picking up the phone, speaking to customers and generating business
• Strong product awareness or the ability to learn quickly
• A hands-on attitude. You’ll want to be involved in all areas of the site, not just the counter
• A full UK driving licence

What You’ll Get:

• Competitive salary + profit share scheme
• Full training on products and systems
• Real autonomy in how you run the counter and interact with customers
• The chance to grow in a business that rewards initiative, not just tenure