Trade Counter Assistant

1st Choice Staff Recruitment Ltd; Bedford; On-site; GBP 15,000 - 21,000; Full time

Job summary

1st Choice Staff Recruitment Ltd in Bedford is seeking a Temporary Trade Counter Assistant to join a busy branch team. You will deliver excellent customer service, process orders and enquiries, and use the SAP system to manage stock, invoicing, and deliveries.

The role emphasizes accurate stock checks, maintaining warehouse and counter presentation, and developing product knowledge while adhering to health and safety standards.

Qualifications

• Previous experience in a trade counter, builders' merchant, warehouse, or customer service environment is preferred.
• Excellent communication and customer service skills.
• Strong organisational skills with good attention to detail.

Responsibilities

• Deliver excellent customer service to encourage repeat business and build strong customer relationships.
• Process customer orders, quotations, and enquiries accurately and efficiently.
• Use the SAP system for order processing, stock management, invoicing, back orders, forward orders, and cash handling.
• Ensure branch stock levels are maintained and products are readily available.
• Support accurate and timely customer deliveries and quotations.
• Assist with receiving and booking in stock, checking for discrepancies or damaged goods, and allocating stock correctly within the warehouse.
• Maintain high standards of warehouse organisation, trade counter presentation, cleanliness, and health & safety.
• Develop and maintain strong product knowledge and understanding of company procedures.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Tools

SAP

Job description

Location: Bedford
Pay Rate: £13.00 per hour
Hours: Monday to Friday, 8:00am - 5:00pm
Job Type: Temporary

We are currently recruiting for a Temporary Trade Counter Assistant to join a busy and friendly branch team.

Key Responsibilities

Deliver excellent customer service to encourage repeat business and build strong customer relationships.

Process customer orders, quotations, and enquiries accurately and efficiently.

Use the SAP system for order processing, stock management, invoicing, back orders, forward orders, and cash handling.

Ensure branch stock levels are maintained and products are readily available.

Support accurate and timely customer deliveries and quotations.

Assist with receiving and booking in stock, checking for discrepancies or damaged goods, and allocating stock correctly within the warehouse.

Maintain high standards of warehouse organisation, trade counter presentation, cleanliness, and health & safety.

Develop and maintain strong product knowledge and understanding of company procedures.

What We're Looking For

Previous experience in a trade counter, builders' merchant, warehouse, or customer service environment is preferred.

Excellent communication and customer service skills.

Strong organisational skills with good attention to detail.