TPA / Property Claims Technician

Exchange Street Claims & Financial Services; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Job summary

Exchange Street Claims & Financial Services seeks a Case Manager for their Property TPA Division. You will manage a caseload of Household/HNW, Commercial Property and Real Estate claims through to settlement, delivering first-class customer service and meeting client SLAs.

You will write full, detailed reports with settlement recommendations and liaise with insurers, policyholders, contractors and other parties to settle claims pro-actively.

Qualifications

• Provide first class customer service to customers, clients and colleagues.
• Pro-actively manage claims to conclusion and meet client service level criteria.
• Handle caseload of Household/HNW, Commercial Property & Real Estate claims through to settlement.
• Write full and detailed reports for insurers with recommendations for settlement.
• Liaise with insurers, policyholders, contractors and other parties to settle claims pro-actively.

Responsibilities

• Provide first class customer service to customers, clients and colleagues.
• Pro-actively manage claims to conclusion and meet client service level criteria.
• Handle caseload of Household/HNW, Commercial Property & Real Estate claims through to settlement.
• Write full and detailed reports for insurers with recommendations for settlement.
• Liaise with insurers, policyholders, contractors and other parties to settle claims pro-actively.

Job description

Our client is looking to recruit a Case Manager within their Property TPA Division. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

The successful applicant will work closely alongside a national team of field Adjusters and handle their own caseload of Household/HNW, Commercial Property & Real Estate claims through to settlement.

You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims.