TPA Liability Claims Handler

Confidential; United Kingdom; Hybrid; GBP 35,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Structured training and professional •

Career development

Supportive and collaborative team

Job summary

Confidential is recruiting an experienced Liability Claims Handler to manage a portfolio of Employers' Liability and Public Liability claims on behalf of insurer and corporate clients. The role offers a supportive, technically focused environment with clear development opportunities.

Key responsibilities include handling liability negotiations, liaising with solicitors and loss adjusters, and ensuring claims are processed in line with FCA and client requirements.

Qualifications

• Experience handling Employers' Liability and/or Public Liability claims.
• Strong understanding of liability principles and claims processes.
• Excellent negotiation, communication and organisational skills.
• Ability to manage varied caseloads and meet deadlines.

Responsibilities

• Manage a caseload of Employers' Liability and Public Liability claims.
• Review liability, quantum and coverage.
• Identify fraud or third-party involvement where relevant.
• Instruct and liaise with solicitors, loss adjusters and other external suppliers.

Skills

Negotiation

Communication

Organisational skills

Attention to detail

Decision-making

Customer-focused

Education

CII qualifications (advantageous)

Job description

TPA Liability Claims Handler

Location: Remote
Salary: Competitive, dependent on experience

We are currently recruiting for an experienced Liability Claims Handler to join a well-established Loss Adjuster managing a portfolio of Employers' Liability and Public Liability claims on behalf of a range of insurer and corporate clients.
This is an excellent opportunity for a claims professional looking to join a supportive and technically focused environment, with genuine opportunities for career development.

Key responsibilities will include:

• Managing a caseload of Employers' Liability and Public Liability claims.
• Reviewing and assessing liability, quantum and coverage.
• Establishing the circumstances surrounding claims and identifying potential fraud or third-party involvement.
• Instructing and liaising with solicitors, loss adjusters, investigators and other external suppliers where appropriate.
• Negotiating settlements with claimants and their representatives.
• Making appropriate indemnity and liability decisions within delegated authority.
• Maintaining accurate claims records and ensuring files are handled in accordance with FCA and client requirements.
• Providing a high level of service to clients, brokers and other stakeholders.
• Identifying opportunities to improve claims outcomes and minimise claims leakage.
• Managing claims in line with agreed SLAs, KPIs and internal governance requirements.

About You

We are looking for someone with previous experience handling Liability claims, ideally within a TPA, insurer, broker or loss adjusting environment.

You're ideally to have:

• Experience handling Employers' Liability and/or Public Liability claims.
• A good understanding of liability principles and claims processes.
• Strong negotiation and decision-making skills.
• Excellent communication and organisational skills.
• The ability to manage a varied caseload and work to deadlines.
• A customer-focused approach with strong attention to detail.
• Experience working within delegated authority and agreed claims protocols.

CII qualifications or a willingness to work towards them would be advantageous, but relevant claims experience is the priority.

What's on Offer

• Competitive salary based on experience.
• Hybrid working.
• Structured training and professional development.
• Opportunities to progress within a growing claims operation.
• A supportive and collaborative working environment.
• Exposure to a broad and varied portfolio of liability claims.

If you are an experienced Claims Handler looking for your next opportunity within a TPA environment, we'd be keen to hear from you.