Claims Handler

Adjusting Appointments Limited; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Adjusting Appointments Limited is seeking an experienced desk-top claims handler in the North West. You will manage a mixed portfolio of mid to high-net-worth property and contents claims, including commercial, from FNOL to resolution.

The role requires excellent communication, attention to detail, and the ability to work under pressure within a hybrid office setup. Standard hours are 35 per week, Monday to Friday.

Qualifications

• Must have background in property claims handling.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet SLAs.
• Strong attention to detail and accuracy.
• Good organisational skills and diary management.
• Cert CILA or working towards it; full support provided.

Responsibilities

• Act as a point of contact for client/customer calls and enquiries.
• Own the claims lifecycle from FNOL to conclusion.
• Manage a portfolio of mid to high-net-worth claims.
• Strive to provide an exceptional service level.

Skills

Property claims

Communication skills

Attention to detail

Organisation & time management

Diary management

Education

CILA certification (Cert CILA)

Job description

• Have you a background working in property or buildings related claims?
• Are you looking to join a reputable organisation offering progression and career development?
• Are you an excellent communicator and strive to provide an exceptional customer service?

Our client based in the North West are looking for an experienced desk-top claims handler to join their dedicated TPA team, where you will work within their Property team handling a mixed portfolio of mid to HNW claims, buildings and contents including commercial.

Key responsibilities:

• Play a vital role within the TPA team by being a point of contact for client/customer calls/enquiries
• Take full ownership of the claims lifecycle from FNOL through to conclusion
• Manage your own portfolio of mid to HNW claims
• Strive to provide an exceptional service level

About you:

• A background in Property Claims handling
• Excellent communication skills, written & verbal
• The ability to work in a demanding and pressured environment whilst working to SLA's
• Attention to detail
• Good organisational skills/time & diary management
• Cert CILA, working towards or an interest in working towards (full support will be provided)
• Happy to work from an office base on a flexible hybrid basis

Standard working hours 35 hours per week, Monday to Friday