Toyota Service Advisor

Listers Group; Stratford-upon-Avon; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join its team in Stratford-upon-Avon. This role, initially a maternity cover, offers the chance to develop a rewarding career in the automotive sector. You will be responsible for delivering exceptional customer service, coordinating vehicle maintenance, and ensuring customer satisfaction. With a supportive team environment, you will have opportunities for professional growth and training. The company offers an excellent salary package, including bonuses and a range of benefits, making this a fantastic opportunity for those passionate about customer service and the motor trade.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house qualifications

Free / On-site Parking

Qualifications

• Experience in a customer service role with targets related to satisfaction.
• Good organizational skills; knowledge of dealer management systems is a plus.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop-off to vehicle handover.
• Coordinate with departments to ensure timely vehicle readiness.

Skills

Customer Service

Organizational Skills

Sales Skills

Education

Experience in Customer Service

Knowledge of Dealer Management Systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. The role is initially available on a maternity cover contract for 12 months, with the potential to lead to a more permanent position within Listers.

The working hours are Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis. We offer an excellent basic salary plus benefits, with a bonus OTE of £33,000.

You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, meet and exceed targets, and upsell our range of services.

Role and Responsibilities

1. Book customer vehicles for maintenance and repairs, liaising with the workshop team to schedule workload.
2. Meet customers on arrival and provide seamless service from drop-off to vehicle handover.
3. Update customers on vehicle progress, authorize additional work, and make follow-up calls.
4. Coordinate with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About You

1. Passionate about delivering excellent customer service and able to build rapport quickly.
2. Well-presented, with a positive attitude and desire to succeed.
3. Experience in a customer service role, ideally with targets related to customer satisfaction and sales.
4. Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
5. Experience in the motor trade, automotive, or car dealership is preferred but not required, as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas, and holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Free / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer a rewarding career in the motor trade, automotive, or car dealership sector. Apply today or join our Talent Bank for similar opportunities.