Toyota Sales Executive

Steven Eagell Limited; Stourbridge; On-site; GBP 25,000 - 55,000; Full time

Benefits offered by this job

Company car

22 days annual leave

Birthday off

Pension scheme

Discounts

Job summary

Steven Eagell Limited is seeking a Sales Executive to engage customers, identify requirements, and deliver a high-quality, service-driven buying experience. You will present best-fit options, invite customers to test drive, and leverage your automotive knowledge to guide decisions. Collaboration with Aftersales and Fleet Sales will help maximise opportunities.

The role requires strong communication, organisational skills, and a customer-centric approach in a fast-paced retail environment.

Qualifications

• Strong communication skills – easily builds relationships internally and with customers.
• Strong interest in automotive and agility to learn about new products.
• Results-focused and customer-oriented in a busy environment.
• Strong people skills – approachable, a good listener and empathetic.
• Extremely organised with great attention to detail.
• Analytical and quick thinking.
• Team player.

Responsibilities

• Talks with and listens to customers to build rapport and understand their requirements.
• Builds trust and communicates effectively to surpass customer expectations and provide a service-based experience.
• Demonstrates suitable options and encourages test drives.
• Uses product knowledge to guide customers to the best choice for them.
• Works with colleagues across the Centre to ensure seamless service, including Aftersales.
• Coordinates with Fleet Sales to capture additional opportunities.

Skills

Customer service

Communication

Automotive knowledge

Sales skills

Job description

Base Salary; £25,000 with a guaranteed £30,000 in your first year and £55,000 OTEContract: Permanent - Full TimeMust Have: A Full UK Driving LicenseAbout Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.Your Responsibilities as a Sales Executive:Talks with and listens to customers to build rapport and understands their requirements.You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service-based experience. In essence you will ensure that our customer’s buying experience is industry leading, in line with our standards.Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.Uses in-depth product knowledge to guide the customer towards the best choice for them.Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).What we are looking for in a Sales Executive:Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humilityStrong interest in automotive and agility to learn about new productsResults-focusedStrong people skills - approachable, a good listener and empathetic to customer needsExtremely organised with great attention to detailCustomer and service-oriented, in a busy high-pressure environmentAnalytical and quick thinkingA team playerWhat we offer you:Company CarOne in four weekends off22 days annual leave + Bank Holidays and your Birthday OffLong Service Awards / Colleague RecognitionEnhanced Maternity / Paternity at qualifying service lengthCar Benefit Scheme after successful completion of a probation periodSales IncentivesComprehensive training providedCompany pension schemeDeath in ServiceAccess to high street discounts through Perk BoxIn-house, manufacturer & professional qualificationsStaff referral schemeAccess to medical cover through Simply HealthIf you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.