Toyota Sales Executive

Steven Eagell Limited; Chelmsford; On-site; GBP 25,000 - 55,000; Full time

Benefits offered by this job

Company Car

25% weekends off? off weekends?

22 days leave + Bank Holidays

Pension scheme

Birthday off

Perk Box discounts

Training provided

Job summary

Steven Eagell Limited is offering a Sales Executive role within a thriving automotive retailer. You will engage with customers to understand their needs, present suitable options and guide them through the buying journey with product knowledge and a focus on service excellence.

You will work with colleagues across the Centre to ensure a seamless experience, including attending to Aftersales and pursuing new business opportunities. The role requires strong communication and organisational skills.

Qualifications

• Excellent communication and listening skills.
• Strong customer service orientation in a fast-paced environment.
• Highly organised with attention to detail.
• Analytical and able to adapt to customer needs.

Responsibilities

• Talks with and listens to customers to build rapport and understand their requirements.
• Build trust, communicate effectively and provide a service-based experience.
• Ensure the customer buying experience is industry leading and in line with standards.
• Demonstrate suitable options and encourage product experience through test drives.
• Use product knowledge to guide customers to the best choice.
• Collaborate with colleagues and other teams to ensure seamless service and identify new business opportunities.

Skills

Excellent communication

Active listening

Customer service

Organised

Analytical thinking

Team player

Job description

Base Salary; £25,000 with a guaranteed £30,000 in your first year and £55,000 OTE Contract: Permanent - Full Time Must Have: A Full UK Driving License

About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Sales Executive:

• Talks with and listens to customers to build rapport and understands their requirements.
• You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service-based experience.
• In essence you will ensure that our customer’s buying experience is industry leading, in line with our standards.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
• Uses in-depth product knowledge to guide the customer towards the best choice for them.
• Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).

What we are looking for in a Sales Executive:

• Strong communication skills easily builds up relationships internally and with customers, pleasant and demonstrates humility
• Strong interest in automotive and agility to learn about new products
• Results-focused
• Strong people skills - approachable, a good listener and empathetic to customer needs
• Extremely organised with great attention to detail
• Customer and service-oriented, in a busy high-pressure environment
• Analytical and quick thinking
• A team player

What we offer you:

• Company Car
• One in four weekends off
• 22 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.