Total Reward Director

TN United Kingdom; London; On-site; GBP 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Director of Total Reward to lead their strategic direction in employee benefits and compensation. This role is vital in ensuring the company remains competitive and compliant across multiple markets. You will leverage your expertise to guide critical decisions, engage stakeholders, and enhance employee engagement through effective communication. With a focus on diversity and inclusion, this position offers a unique opportunity to shape the future of employee rewards in a fast-paced, customer-centric environment. If you are passionate about creating meaningful relationships and driving results, this role is for you.

Benefits

Flexible Working Hours

Health Insurance

Professional Development

Team Building Activities

Qualifications

• Proven experience developing high-performing teams across cultures.
• In-depth expertise in reward processes, including equity and benefits.

Responsibilities

• Lead development of reward and recognition strategies.
• Provide critical data insights for C-Suite decisions.

Skills

Leadership

Analytical Skills

Interpersonal Communication

Project Management

Attention to Detail

Creativity

Education

Experience in Reward Management

Experience with RemCo

Tools

Data Analysis Tools

Payroll Systems

Job description

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Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

The role

At Dojo, we’re all about keeping the customer at the heart of what we do. We’ve grown quickly by making sure our people think about their customers before they think of anything else, but that’s not just by chance. We hire people with empathy and emotional intelligence and we give them the space to make decisions that positively impact customers. Enabling and encouraging that culture is where our People team comes in. We believe that our employees need to feel empowered and trusted in what they do so we spend all our time thinking about how we can help.
We're looking for a customer-obsessed, results driven Director of Total Reward. Based in our London office, and reporting into the Chief People Officer, you will be a core member of the People and wider leadership group across Dojo. You will be a reward expert and enable our Payroll, Reward and Benefits. You will leverage your expertise to craft the vision and strategy for Total Reward as well as oversee payroll, globally.

What you will do…

• Provide Strategic Direction: Lead the development of reward, recognition, and benefits strategies to ensure best practices and alignment with Dojo's strategic objectives. Where challenges are identified, develop tailored solutions
• Guide Critical Decisions: Act as the cornerstone for our C-Suite, supplying them with crucial data and insights necessary to make informed judgements that shape the course of Dojo. This includes managing and developing the Dojo Long Term Incentive Plan for our diverse job families
• Maintain Our Competitive Edge: Keep Dojo ahead of the game by bringing up to date industry knowledge and market trends and applying a strategic and creative lens to attract and retain Dojo-ers and ensure Dojo has a generous offering for all roles in all markets
• Review and iterate: Ensure Dojo’s reward programme is consistent and fair through multiple initiatives, led by relevant team members. These include regular pay benchmarking reviewing and updating our benefits package and actively collecting and reviewing employee feedback
• Educate our People: Develop and deliver effective program education/communication to promote programs that shape employee engagement and understanding of their reward and how to speak to reward
• Engage our stakeholders: Collaborate closely with relevant stakeholders to translate program concepts into implementation
• Keep Dojo Compliant: Ensure compliance with our new markets (Ireland, Spain, Italy and France) local regulatory requirements

What you will bring...

• Thoughtful and proactive leadership: be a role model with proven experience developing high-performing people/teams who can work autonomously and collaboratively across multiple cultures and countries
• In-depth expertise in core reward processes: Including equity, executive remuneration, salary review, international benchmarks, benefits, and incentive schemes. Experience working with a RemCo would be a massive plus
• Exceptional analytical skills: Ability to draw and communicate insights from data
• Excellent organisational skill: To deliver highly complex projects in expedited timeframes
• A practical ‘hands on’ approach to reward and happy to roll up your sleeves
• Attention to detail with quick execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
• Exceptional interpersonal communication skills
• Comfort with ambiguity and a fast paced environment: not all of our problems are defined, nor all our processes built out and things change quickly
• Challenge to the status quo:you’re not just happy with average, you want to wow our people so they continue to think it’s a great place to work
  
  

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.

And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Dojo home and away

We love collaboration. We have offices across Europe – that takes some dynamism.

Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.

Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.

At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.

Visit to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.