Tool & Plant Hire Desk Controller

Kemp Recruitment Ltd; City Of London; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kemp Recruitment Ltd is seeking an experienced Hire Controller in Acton. You will be the first point of contact for customers, handling hire enquiries and processing documentation while coordinating deliveries and returns with the transport team.

You will work closely with workshops to prepare equipment, drive growth in hires, and maintain accurate records in a fast-paced environment. A full UK driving licence is required.

Qualifications

• Two years plus in a hire desk or similar role.
• Proficient with Syrinx hire management software.
• Knowledge of end-to-end hire process: contracts, transport, off-hires, fleet scheduling.
• Highly organised with strong attention to detail and ability to manage multiple priorities.
• Comfortable in a fast-paced environment with strict deadlines.
• Full UK driving licence.
• Language skills such as Polish or Ukrainian are a plus.

Responsibilities

• Act as the first point of contact for customers, responding to hire enquiries.
• Produce and process all hire-related documentation (contracts, POs, stock movements, sales paperwork).
• Schedule and oversee timely delivery and collection of equipment with the transport team.
• Coordinate with the workshop to ensure equipment is prepared and ready for hire.
• Identify opportunities to grow equipment hires and ancillary product sales.
• Keep track of fleet availability and allocate equipment to meet demand.
• Provide a professional, responsive service while juggling multiple tasks in a busy hire office.
• Assist customers with loading and unloading equipment as needed.
• Ensure records are accurate and compliant with internal processes.

Skills

Hire desk experience

Customer service

Attention to detail

Multiple priorities

Communication

Tools

Syrinx hire management software

Job description

Kemp Recruitment Ltd is seeking an experienced Hire Controller in Acton. You will be the first point of contact for customers, handling hire enquiries and processing documentation while coordinating deliveries and returns with the transport team.

You will work closely with workshops to prepare equipment, drive growth in hires, and maintain accurate records in a fast-paced environment. A full UK driving licence is required.