Tool & Plant Hire Controller – Fast-Paced Role

Kemp Recruitment Ltd; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kemp Recruitment Ltd in Acton seeks an experienced Hire Controller to join a busy team. You will manage the hire desk for tool and plant equipment, delivering high levels of customer service in a fast-paced environment.

Responsibilities include handling hire enquiries, contracts and paperwork, coordinating deliveries and collections with the transport and workshop teams, and driving opportunities to grow hires. A full UK manual licence and familiarity with Syrinx are preferred.

Qualifications

• Two+ years in a tool or plant hire desk.
• Proficient with Syrinx hire management software.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Act as the first point of contact for hire enquiries.
• Process contracts, POs, stock movements and sales paperwork.
• Schedule delivery and collection with the transport team.
• Coordinate with workshop to prepare equipment for hire.
• Identify opportunities to increase hires and ancillary product sales.
• Track fleet availability and allocate equipment to meet demand.
• Provide a professional service while balancing multiple tasks in a busy hire office.
• Assist customers with loading and unloading equipment when required.
• Maintain accurate records and ensure documentation complies with processes.

Skills

Hire desk experience

Syrinx software

Driving licence

Customer service

Organisation

Polish/Ukrainian language

Tools

Syrinx

Job description

Kemp Recruitment Ltd in Acton seeks an experienced Hire Controller to join a busy team. You will manage the hire desk for tool and plant equipment, delivering high levels of customer service in a fast-paced environment.

Responsibilities include handling hire enquiries, contracts and paperwork, coordinating deliveries and collections with the transport and workshop teams, and driving opportunities to grow hires. A full UK manual licence and familiarity with Syrinx are preferred.