Tool Hire Manager

STARK Group; Thirsk; Remote; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Bonus

34 days holiday per year

Pension

Life Assurance

Reward Gateway discounts

Aviva Digicare+ Workplace App

Job summary

Jewson in Driffield is recruiting a Tool Hire Manager to lead the Tool Hire function, drive sales, and deliver exceptional customer service. You will ensure equipment availability, maintain stock levels, and coach the team to uphold safety standards on a day-to-day basis.

The role requires previous Tool Hire experience, strong customer focus, and a proactive sales mindset to grow the business. You will work with the Branch Manager to maximise profitability in a busy, safety-focused environment.

Qualifications

• Previous Tool Hire experience with leadership or management is preferred.
• Strong customer service and relationship-building skills.
• Proactive sales mindset to grow the business.
• Good organisational skills to manage day-to-day operations.

Responsibilities

• Oversee day-to-day running of the Tool Hire function and ensure efficient operations.
• Build strong customer relationships and grow sales through cross-selling and upselling.
• Ensure equipment is available to meet customer needs and maintain stock levels.
• Coach colleagues, provide feedback and support their development.
• Resolve customer queries and complaints professionally.
• Ensure equipment is handled safely and health and safety procedures are followed.
• Collaborate with Branch Manager to maximise profitability and deliver an excellent customer experience.

Skills

Tool Hire

Team leadership

Customer service

Sales

Organisation

Job description

Tool Hire Manager# STARK UK Careers## Tool Hire ManagerApply: Driffield: Full time: Posted Today: End Date: November 8, 2026 (9 days left to apply): JR39722At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch! We are recruiting for a **Tool Hire Manager** to join our thriving Jewson branch in Driffield, YO25 9DJ. This is a full-time role working Monday to Friday, 7:30am to 5:00pm, and every other Saturday from 8:00am to 12:00pm. As a Tool Hire Manager, you will oversee the day-to-day running of the Tool Hire function, driving sales, delivering excellent customer service, maximising profitability and ensuring the highest standards of health and safety. **What You’ll Be Doing** * Overseeing the day-to-day running of the Tool Hire function, ensuring efficient operations and high standards.* Building strong customer relationships and growing sales through cross-selling and upselling.* Ensuring equipment is available to meet customer needs and maintaining appropriate stock levels.* Coaching colleagues, providing feedback and supporting their development.* Resolving customer queries and complaints professionally.* Ensuring equipment is handled safely and all health and safety procedures are followed.* Working closely with the Branch Manager and wider team to maximise profitability and deliver an excellent customer experience. **What We’re Looking For** * Previous experience in Tool Hire, ideally with team leadership or management experience.* Strong customer service and relationship-building skills.* A proactive approach to sales, with the ability to identify opportunities to grow the business.* Good organisational skills and the ability to manage day-to-day operations effectively.* A commitment to health and safety and maintaining high standards.* A supportive leadership style, with the ability to coach, motivate and develop colleagues. **What’s in it for you** * Competitive Basic Salary* Performance Related Bonus* 34 days holiday per year* Retirement Savings Plan (Pension) – with Legal & General* Life Assurance* Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover* Refer a Friend scheme* Wellbeing Centre via Work Perks **Why Choose Us?** Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career. **What's Next** If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!