Tills - Sales Assistant

Squires Garden Centres; Wokingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in the garden retail sector is seeking enthusiastic individuals to join their team. This role focuses on delivering outstanding customer service, ensuring every visitor has a pleasant shopping experience. You will work closely with the Garden Centre Manager, assisting in various tasks to help the business thrive. With a commitment to employee satisfaction, this company offers a supportive and friendly work environment, along with numerous benefits and rewards for dedicated staff. If you are passionate about customer service and enjoy working in a vibrant atmosphere, this opportunity is perfect for you.

Benefits

Employee Discount

Holiday (5.6 weeks)

Non-contractual Christmas Bonus

Defined Contribution Pension Plan

Attendance Reward

Learning & Development Opportunities

Birthday Leave

Cycle2work scheme

Child's first day at school leave

Free Parking

Qualifications

• Strong interpersonal skills and a friendly demeanor are essential.
• Willingness to learn and adapt is highly valued.

Responsibilities

• Provide exceptional customer service and support.
• Maintain high standards of merchandising and housekeeping.

Skills

Good friendly manner

Good interpersonal skills

Willing to learn

Job description

31 January 2025

Your primary responsibility will be to provide professional support to our customers.

Working closely with the Garden Centre Manager to help the business succeed.

Rota: Every Tuesday, Wednesday, Thursday 13:00-18:00 with alternate weekends Saturday 13:00-18:00 and Sunday 12:00-17:00

Main duties and responsibilities:

• Provide an enjoyable shopping experience for everyone by:
• Ensuring all customers are greeted and offered assistance
• Handling customer queries courteously and efficiently
• Identifying customer needs through interaction, and taking appropriate action
• Maintaining excellent standards of merchandising and housekeeping in accordance with company guidelines

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits:

• Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays): 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus: Non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension: Defined Contribution Pension Plan available to new employees.
• Attendance: After one year’s service, if you have 100% attendance for a full financial year, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
• Learning & Development: A wealth of learning opportunities to enhance and develop your skills.
• Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early. After 2 years service, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
• Cycle2work scheme: After 1 year’s service, a government initiative offering savings on new cycling equipment.
• Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school.
• RHS Membership or a Tree/Shrub: After 1 year's service, choose either one tree or shrub to plant each year up to the value of £50 retail or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP): After 2 years service, access to a range of wellbeing resources.
• Retirement: After 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking: Available to all employees in designated parking areas on our site.