Sales Assistant

Card Factory; Godalming; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Sales Assistant to join their vibrant team. This role is perfect for those who thrive in a busy environment and enjoy multitasking. You'll be at the forefront of customer interactions, ensuring every shopper feels valued and celebrated. With a focus on work-life balance, this position offers flexible arrangements, making it ideal for those looking to blend work with personal commitments. Join a company that values personality and passion, and be part of a dynamic team that supports your growth and well-being.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passion for customer service and ability to multitask.
• No prior retail experience required; personality is key.

Responsibilities

• Provide excellent customer service to help customers celebrate life moments.
• Process sales efficiently and assist with stock management.

Skills

Customer Service

Multitasking

Sales Processing

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our successful Card Factory family to help fulfill this.

The pace is fast, our standards are high, and we’re proud of it. We lead the way! It can get busy in our stores, so you need to manage multiple customers, busy tills, and tasks. But don’t worry, you’ll have fun and understand why you need to be a little mad to work here!

• Provide excellent customer service at all times to help customers celebrate their life’s moments
• Process sales politely, efficiently, and accurately, upselling on till products
• Price and merchandise stock and products correctly
• Assist with unloading and unpacking deliveries
• Help with stock takes, including outside normal store hours

Retail experience is not necessary when starting your Card Factory journey. We value personality and a passion for customer service above all!

We support work/life balance, so let us know your availability in the application form—no need to be available all hours.

The Ideal Candidate

Are we right for you?

We’re Grafters at Card Factory—working hard to meet customer needs. We understand work–life balance and offer flexible arrangements where possible.

Are you right for us?

You should enjoy being busy, multitasking, and embracing change. Most importantly, be customer-focused and bring your best to the team!

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omnichannel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (education tools, salary advances)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Learning and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role matches your career goals, click apply now. We may close the vacancy early once enough applications are received, so apply soon!