Tier 3 Support Engineer

CF Systems Ltd; Redruth; On-site; GBP 42,000 - 62,000; Full time

Job summary

CF Systems Ltd in the South West is seeking a Tier 3 Engineer who can lead complex projects while staying hands-on. You will work directly with the directors on strategic initiatives, act as the senior technical voice for customers, and shape how the team grows.

This office-based role involves mentoring T1/T2 engineers, handling escalations, documenting systems, and presenting new technologies to the team. You’ll influence our tech stack and delivery across varied environments.

Qualifications

• Experience leading complex IT projects from planning to delivery.
• Proven ability to be the senior technical voice for customers.
• Mentor and develop junior engineers (T1/T2).
• Experience across varied stack and environments.
• Strong collaboration with directors on strategic initiatives.

Responsibilities

• Owning complex projects; leading the more involved work from planning through delivery.
• Partnering with directors on strategic projects and business visibility.
• Acting as the senior technical voice for customers; running technical reviews and shaping roadmaps.
• Shaping how the technical team grows; defining procedures and systems.
• Mentoring T1/T2 engineers to grow into stronger engineers.
• Handling escalations that require deep technical expertise.
• Documenting systems and procedures to scale expertise.
• Presenting new systems and technologies to the team; influencing the tech stack.

Skills

Technical leadership

Project leadership

Mentoring engineers

Escalation management

Stakeholder communication

Technical reviews

Job description

Company Description

Company Description CF Systems Ltd is an IT solutions provider supporting organizations of all sizes across the South West and beyond. The company specializes in IT security and infrastructure, helpdesk support services, and cyber security consultation and training. CF Systems focuses on understanding each client’s business processes to ensure their IT infrastructure aligns with and supports their objectives. With a team of highly trained technicians and partnerships with leading vendors such as Microsoft, Kaspersky, Cisco, Adobe, and Dell, CF Systems delivers reliable services and impartial advice. Its client base includes well-known names such as Whistlefish Galleries, Castle Air, Opie Oils, and the National Maritime Museum Cornwall.

Role Description

CF Systems are looking for a Tier 3 Engineer for someone ready to step into technical leadership without leaving hands-on work behind.

We envisage this role to have the following responsibilities

• Owning complex projects; Leading the more involved and technically demanding work from planning through delivery
• Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side
• Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions
• Shaping how the technical team grows. You’ll have real input into defining the procedures and systems the team operates by, not just following what’s already there
• Mentoring T1/T2 engineers. Building their skills so they grow into stronger engineers rather than just fixing their problems
• Handling escalations that need real depth of expertise
• Documenting systems and procedures so your expertise scales beyond just you
• Presenting new systems and technologies to the team, you’ll be at the front of what we adopt next, giving you a real say in our tech stack. Where a certification, course, or exam has a clear benefit to the business, we’ll fund it.
• Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad

We’re a small, tight-knit team, so everyone pitches in occasionally when someone’s out or on-site but your primary focus will always be as our technical escalation point and project lead, not ticket volume.

This is also primarily an office-based role with visits to customer sites as required. Being in the office is important, as it means you’re immediately available to mentor T1/T2 in real time and support the wider team when they need you, that presence is a core part of what will make this role work.

We would ideally like someone who has already proven themselves at a similar technical level, and is looking for the next step in leadership.

A competitive package is available for the right candidate.