Senior SaaS Support Technician – Tier 2

The Simpro Group Pty Ltd; Leeds; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous annual leave

Private Health Insurance

Employee Assistance Programme

Life Insurance

Company pension scheme

Job summary

The Simpro Group Pty Ltd, located in Leeds, is seeking a Customer Support Technician focused on resolving complex software-related issues. This role collaborates with various departments to ensure timely solutions and contributes to the improvement of processes.

The ideal candidate will possess a strong understanding of SaaS platforms, superior problem-solving skills, and the ability to manage a high workload in a fast-paced environment. The role offers substantial career development opportunities and a supportive team culture.

Qualifications

• Proven experience in SaaS platforms and cloud-based technologies.
• Strong customer service and communication skills.
• Ability to manage high-volume workloads in fast-paced environment.

Responsibilities

• Resolve software-related issues for customers.
• Manage technical problems with effective solutions.
• Provide support and training to Level 1 support team.

Skills

SaaS platforms

Cloud-based technologies

Customer service

Problem-solving

Technical troubleshooting

Education

Relevant degree or equivalent work experience

Job description

The Simpro Group Pty Ltd, located in Leeds, is seeking a Customer Support Technician focused on resolving complex software-related issues. This role collaborates with various departments to ensure timely solutions and contributes to the improvement of processes.

The ideal candidate will possess a strong understanding of SaaS platforms, superior problem-solving skills, and the ability to manage a high workload in a fast-paced environment. The role offers substantial career development opportunities and a supportive team culture.