Senior IT Support Technician: 2nd Line, Projects & Growth

Coaction Recruitment Ltd; Reading; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus

Pension

Healthcare scheme

23 days holiday

Incentives

Training & development plans

Job summary

Coaction Recruitment Ltd is helping a central Reading-based organisation recruit a Senior IT Support Technician. The role involves providing 1st and 2nd line support and taking ownership of escalated issues while helping to maintain and improve the IT environment.

You will also participate in IT projects and development plans, gaining broad exposure across systems administration, infrastructure, and service delivery. A supportive team and clear growth path are offered.

Qualifications

• Experience in 1st and 2nd line IT support across a business environment.
• Comfortable troubleshooting and resolving complex issues.
• Experience administering Microsoft 365 environments.
• Ability to work autonomously and as part of a small IT team.

Responsibilities

• Provide 1st and 2nd line IT support across the business.
• Take ownership of complex and escalated issues.
• Maintain and improve the wider IT environment.
• Contribute to IT projects and improvement work.

Skills

Windows 11

Microsoft 365

Azure AD / Entra ID

Troubleshooting

Communication & customer service

Autonomy & teamwork

Tools

Microsoft Intune

Networking

RMM tools

Backup solutions

IT security platforms

Job description

Coaction Recruitment Ltd is helping a central Reading-based organisation recruit a Senior IT Support Technician. The role involves providing 1st and 2nd line support and taking ownership of escalated issues while helping to maintain and improve the IT environment.

You will also participate in IT projects and development plans, gaining broad exposure across systems administration, infrastructure, and service delivery. A supportive team and clear growth path are offered.