Tickets & Social Events Manager

Insignia Group of Companies; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading luxury concierge service in London is seeking a Tickets & Social Events Manager. This role involves sourcing exclusive tickets and experiences for UHNW clients, requiring strong industry connections and negotiation skills. You will manage client experiences and collaborate with various teams to ensure exceptional service.

Qualifications

• Minimum 4-5 years’ experience in ticketing, entertainment, or event management.
• Proven success in sourcing high-demand exclusive VIP access.
• Strong industry relationships with global ticket brokers and promoters.

Responsibilities

• Source, negotiate, and secure premium tickets and VIP experiences.
• Provide responsive support for UHNW client requests.
• Monitor upcoming event calendars and trends.

Skills

Negotiation

Vendor Management

Relationship Building

Tools

Microsoft Dynamic 365

Job description

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Insignia is the world’s leading payment card issuer and award-winning luxury lifestyle concierge service for UHNW clients. We specialise in delivering world-class travel and experiences, tailored services, and access to the most exclusive events and opportunities worldwide. We have global offices in London, Dubai, Bratislava, Geneva, Malta and Singapore.

Overview

We are seeking a highly connected, resourceful, and experienced Tickets & Social Events Manager to join our growing team in London. The ideal candidate will bring an expert-level understanding of the international ticketing and concierge landscape, with deep-rooted industry connections and a proven ability to source and secure tickets and VIP access to global events; in particular, global sporting events (football/soccer, tennis, F1, basketball), social and industry events (Ascot, music/film festivals, luxury summits) and entertainment (concerts, theatre, and cultural performances).

This is not a client-facing role but still requiring a proactive, responsive, and detail-oriented individual who can meet high expectations with discretion and efficiency.

Key Responsibilities

Ticket Procurement:

• Source, negotiate, and secure premium tickets and VIP experiences globally across a wide range of events, including:
• International sporting events (Premier League, Champions League, World’s Cup, UEFA, Wimbledon, Roland Garros, US Open, NBA, F1, Olympics, etc.)
• Live concerts, quintessentially British social events, music/film festivals, charity galas, award shows, theatre productions, luxury summits, and cultural experiences
• Maintain and grow a robust global network of trusted ticket suppliers, promoters, agencies, sponsors and event organisers. Assist in planning attendance at major global events, including logistics, VIP hospitality, and behind-the-scenes access where possible.
• Client Experience Management:
• Provide responsive and professional support to UHNW client requests, anticipating their needs and ensuring expectations are exceeded. Know how to use a CRM system (preferably Microsoft Dynamic 365).
• Monitor upcoming event calendars, early access opportunities, and ticket release schedules, market trends, and availability windows to anticipate and fulfil client needs proactively. Support and input marketing with a thorough calendar of activities and feed them key information for WhatsApp stories, newsletters, SM.
• Work closely with the Concierge team to deliver a seamless and integrated luxury service and, from time to time, support the team with other general concierge requests.

Required Skills & Experience

• Minimum 4–5 years’ experience in ticketing, entertainment or event management, or sports hospitality, or luxury concierge
• Proven success in sourcing and securing high-demand, exclusive VIP access to events efficiently, especially within sports and entertainment
• Strong industry relationships with global ticket brokers, promoters, and venue operators (stadiums, halls, arenas, event spaces, ballrooms)
• Strong negotiation and vendor management skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Business Development

• Industries

  Retail Luxury Goods and Jewelry, Events Services, and Sports Teams and Clubs

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