Ticketing Systems Administrator

Brighton & Hove Albion FC; Brighton; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary breakfast and lunch

23 days holiday rising with service

Rewards platform access

Gym and training ground facilities

Discounts with partners

Job summary

Brighton & Hove Albion FC invites applications for a ticketing operations role on matchdays. You will own home ticketing setups, coordinate parking sales and away tickets, and ensure seamless NFC ticketing through Apple and Google wallets.

You will lead staff briefings, manage end-of-game reconciliations, and liaise with Crawley Town FC to optimise ticketing outcomes. A systems-minded approach and attention to detail are essential.

Qualifications

• Experience with back-office systems is a plus.
• Strong numerical and problem-solving skills.
• Comfort with live event operations and ticketing tech.

Responsibilities

• Own home ticketing matchday setups and operations.
• Manage parking sales and away ticket distribution.
• Oversee Amex access control and NFC ticketing via Apple/Google wallets.
• Lead staff briefings on matchdays and reconciliations after game.
• Serve as liaison with Crawley Town FC on ticketing matters.

Skills

NFC ticketing

Seatgeek experience

Staff leadership

Attention to detail

Numbers acumen

Tools

Seatgeek

Job description

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Help us deliver a world-class ticketing experience

Step into a dynamic role at the heart of our matchday operations. You will take ownership of home ticketing matchday setups, alongside managing parking sales and away ticket distribution. As a ticketing tech wizard, you’ll oversee the Amex access control system, ensuring seamless NFC ticketing through Apple and Google wallets. This hands-on role also puts you on the ground for Women’s Super League fixtures, where you'll lead staff briefings, manage end-of-game reconciliations and serve as the key liaison with Crawley Town FC.

About you

We are seeking a systems enthusiast who thrives on turning complex challenges into streamlined, innovative solutions. With a sharp eye for detail and a strong head for numbers, you’ll play a key role in our operations. Previous experience with back-office systems, especially Seatgeek is a plus. Ready to make a tangible impact? We’d love to hear from you.

Our values are essential to our success

• Treat People Well
• Exceed Expectations
• Aim High. Never Give Up
• Act with Integrity
• Make it Special
• Be Fan Focused

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

• Complimentary breakfast and lunch at both sites
• 23 days holiday rising with length of service (pro rata for part time staff)
• Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
• Enhanced family policies
• Access to a gym and padel court at our training ground
• Priority access to match tickets and access to free WSL tickets for 2026/27 season
• In-house training programme and CPD opportunities
• Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership.