Ticketing Operations Executive (Fixed Term Contract)

TodayTix; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a detail-oriented Ticketing Operations Executive to enhance live entertainment accessibility. In this role, you'll collaborate with internal teams and industry partners to manage ticketing for exciting events, ensuring flawless execution and partner satisfaction. If you're passionate about live experiences and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact. Join a team that values adaptability and creativity while enjoying a supportive culture that celebrates diversity and inclusion.

Benefits

Hybrid work environment

Flexible work from anywhere

Generous pension match

Complimentary tickets to shows

Employee Assistance Programme

Healthcare cash plan

Season Ticket loans

Birthday off

Three months of fully paid Parental Leave

Annual Professional Development Budget

Qualifications

• Experience in ticketed live events, preferably in Box Office or ticketing operations.
• Strong understanding of event lifecycle and sales outcomes through ticketing.

Responsibilities

• Set up and maintain ticketed events across all Powered by TodayTix platforms.
• Manage pricing, offers, and inventory across owned channels and third-party agents.

Skills

Event Management

Attention to Detail

Organizational Skills

Communication Skills

Ticketing Operations

Job description

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

Powered by TodayTix (PxT) is our latest pursuit to make live entertainment more accessible than ever. Leveraging TodayTix technology, PxT empowers our partners to boost sales, broaden their audience reach, and deliver exceptional customer experiences.

We’re looking for a detail-oriented and collaborative Ticketing Operations Executive to join our Supply Operations team and play a key role in bringing PxT projects to life—from the first spark of an idea through to launch. In this role, you’ll work closely with our internal teams and a wide range of industry partners to help build and refine the tools that power unforgettable live events across the UK and beyond.

Your work will have a direct impact on partner satisfaction, revenue management, and the customer experience by ensuring PxT events are accurately set-up, maintained, and reconciled.

If you thrive in a results-oriented, cross-functional setting and are passionate about live entertainment and behind-the-scenes operations, we’d love to hear from you!

Please note: This is a 1 year, Fixed Term Contract role, with potential to become permanent. Qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in our London office, as well as additional on-site presence for event support.

What Success Looks Like:

• Flawless Event Management → Setup and maintain accurate, timely ticketing for Powered by TodayTix events across owned and third-party channels.
• Inventory & Revenue Accuracy → Ensure pricing, allocations, and inventory are regularly updated and reconciled from on-sale through final performance.
• Operational Efficiency → Provide consistent and reliable support across ticketing systems, event launches, and customer access programmes.
• Strong Cross-Functional Support → Collaborate effectively with internal teams and external partners to ensure excellent execution and communication.

What You’ll Do:

• Set up and maintain ticketed events across all Powered by TodayTix platforms and outlets.
• Manage pricing, offers, and inventory across our owned channels and third-party ticketing agents.
• Execute pricing strategies developed by producers, marketing, and TT Live teams.
• Ensure events are correctly configured in our ticketing systems and support on-sales with our system provider.
• Provide accurate and insightful reporting for both internal stakeholders and external partners.
• Support access programs, ticket dispatch, and ad hoc ticketing needs.
• Provide on-site ticketing support during event launches to ensure teams are equipped to handle customer queries.

We’re Looking for Someone With:

• Experience working on ticketed live events, preferably in a Box Office or ticketing operations role.
• A strong understanding of the event lifecycle and how to drive successful sales outcomes through ticketing.
• Excellent attention to detail, with the ability to work independently and meet deadlines.
• Strong organisational skills and the ability to pivot in a fast-changing environment.
• Clear and confident communication skills for cross-functional and partner collaboration.

Good To Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

• Hybrid work environment (blend of in-office and at-home days)
• Up to 4 weeks per year of flexible 'work from anywhere'
• Generous pension match
• Access to a bespoke Pension scheme
• Complimentary tickets to shows and events
• Employee Assistance Programme
• Access to a corporate rate Vitality PMI plan
• Healthcare cash plan
• Season Ticket loans
• Birthday off
• Three months of fully paid Parental Leave
• Employee Charity Donation Matching
• Work From Home budget
• Annual Professional Development Budget
• Cycle to work scheme
• Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

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