Ticketing & Membership Services Specialist (Seasonal)

Glyndebourne Productions Ltd; Lewes; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidised dining at onsite facilities

Discount at Glyndebourne shop

Staff events

Corporate Gym memberships

Free fitness classes

Free tea and coffee

Free on-site parking

Onsite Physiotherapist

Cycle to Work scheme

Long service awards

Benefits hub discounts

Descripción de la vacante

Glyndebourne Productions Ltd is seeking a customer-focused seasonal Ticketing and Membership Services Assistant in Lewes. The role supports ticket sales, membership services, and front desk operations with a strong emphasis on exceptional service.

Hours are 35 per week on a seven-day roster, including weekends. The position involves working with Tessitura, handling inquiries, payments, and member services in a fast-paced festival environment.

Formación

• Proven experience in a fast-paced sales and customer service environment.
• Excellent customer service and multi-channel communication.
• Strong attention to detail and organisational skills.
• Typing speed of at least 50 wpm with high accuracy.
• Ability to adapt to changing circumstances and solve problems.

Responsabilidades

• Provide exceptional customer service in ticketing, membership, information, and online support.
• Oversee ticketing and information transactions including payments, exchanges, reprints, and resales.
• Manage daily financial transactions via Tessitura with Finance support.
• Deliver end-to-end membership servicing including onboarding and renewals.
• Operate Front Desk on show days, assisting with tickets and visitor queries.
• Support initiatives for members, customers, learning, engagement, and staff.
• Collaborate across departments to exceed customer experience expectations.
• Lead operations at Stage Door and coordinate access and courier needs.

Conocimientos

Customer databases

Web technologies

Attention to detail

Typing speed 50 wpm

Sales experience

Communication skills

Problem solving

Descripción del empleo

Glyndebourne Productions Ltd is seeking a customer-focused seasonal Ticketing and Membership Services Assistant in Lewes. The role supports ticket sales, membership services, and front desk operations with a strong emphasis on exceptional service.

Hours are 35 per week on a seven-day roster, including weekends. The position involves working with Tessitura, handling inquiries, payments, and member services in a fast-paced festival environment.