Front-of-House & Ticketing Lead | Duty Manager

Glyndebourne Productions Ltd; Lewes; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Subsidised dining at onsite eateries

Discount at Glyndebourne shop

Staff events

Corporate gym memberships

Free Pilates and Zumba classes

Free tea and coffee

Free on-site parking

Cycle to Work scheme

Long service awards

Benefits hub discounts

Job summary

Glyndebourne Productions Ltd in Lewes, UK, seeks a high-calibre Supervisor for the Ticketing & Membership Services team. You will lead the team, manage front-of-house operations for performances, and support the Head of Ticketing & Membership Services.

You will also serve as Duty Manager during Festival and Autumn seasons, with additional pay for duty shifts. The role operates on a 5-out-of-7 pattern including evenings and weekends.

Qualifications

• Demonstrated leadership capability and ownership mindset.
• Proven track record in customer-focused environments.
• Strong problem-solving and time-management skills.
• Ability to mentor staff and foster high performance.
• Experience with venue operations and event delivery is a plus.

Responsibilities

• Lead and supervise Ticketing & Membership Services team.
• Oversee front-of-house operations for performances.
• Ensure financial integrity and policy compliance.
• Provide first-line systems support for Tessitura CRM and phone system.
• Drive revenue and improve workflow efficiency.
• Manage office administration and departmental projects.

Skills

Leadership

Customer service

Problem solving

Time management

Team development

Tools

Tessitura CRM

Phone system

Job description

Glyndebourne Productions Ltd in Lewes, UK, seeks a high-calibre Supervisor for the Ticketing & Membership Services team. You will lead the team, manage front-of-house operations for performances, and support the Head of Ticketing & Membership Services.

You will also serve as Duty Manager during Festival and Autumn seasons, with additional pay for duty shifts. The role operates on a 5-out-of-7 pattern including evenings and weekends.