Ticketing And Membership Services Coordinator

Glyndebourne Productions Ltd; Lewes; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Subsidised dining at onsite facilities

Discount at Glyndebourne shop

Staff events

Corporate Gym memberships

Free fitness classes

Free tea and coffee

Free on-site parking

Onsite Physiotherapist

Cycle to Work scheme

Long service awards

Benefits hub discounts

Job summary

Glyndebourne Productions Ltd is seeking a customer-focused seasonal Ticketing and Membership Services Assistant in Lewes. The role supports ticket sales, membership services, and front desk operations with a strong emphasis on exceptional service.

Hours are 35 per week on a seven-day roster, including weekends. The position involves working with Tessitura, handling inquiries, payments, and member services in a fast-paced festival environment.

Qualifications

• Proven experience in a fast-paced sales and customer service environment.
• Excellent customer service and multi-channel communication.
• Strong attention to detail and organisational skills.
• Typing speed of at least 50 wpm with high accuracy.
• Ability to adapt to changing circumstances and solve problems.

Responsibilities

• Provide exceptional customer service in ticketing, membership, information, and online support.
• Oversee ticketing and information transactions including payments, exchanges, reprints, and resales.
• Manage daily financial transactions via Tessitura with Finance support.
• Deliver end-to-end membership servicing including onboarding and renewals.
• Operate Front Desk on show days, assisting with tickets and visitor queries.
• Support initiatives for members, customers, learning, engagement, and staff.
• Collaborate across departments to exceed customer experience expectations.
• Lead operations at Stage Door and coordinate access and courier needs.

Skills

Customer databases

Web technologies

Attention to detail

Typing speed 50 wpm

Sales experience

Communication skills

Problem solving

Job description

Immediate Start - 25 April 2027 with the possibility of extension

Applications will reviewed as they arrive and are to be received no later than Sunday 14th November

We currently have a seasonal vacancy for an individual with excellent customer service skills, a keen attention to detail, strong technical proficiency, and the ability to adapt quickly and easily to change, to join our Ticketing and Membership Services Team.

Under the direction of the Head of Ticketing & Membership Services, this role involves working 5 days per week on a roster that spans Monday to Sunday. The successful candidate will play an integral part in delivering exceptional customer service and supporting ticket sales and membership services for the Festival.

Key Tasks & Responsibilities

• Provide exceptional customer service in all aspects of ticketing, membership, information, and online support services.
• Oversee the entire ticketing and information transaction process, including payments, exchanges, reprints, and resales, from initial enquiry through to dispatch.
• Manage daily financial transactions via Tessitura, identifying and resolving any issues in collaboration with the Finance Supervisor.
• Provide end-to-end membership servicing, including onboarding new members, handling membership renewals, setting up direct debits, and managing resignations.
• Operate the Front Desk on show days, providing face-to-face customer service and ensuring an exceptional visitor experience by answering queries, issuing tickets, and assisting with general performance-related needs.
• Support Glyndebourne’s initiatives designed for members, customers, learning & engagement, development, and staff, recording all relevant activity.
• Work across departments to ensure the Glyndebourne Customer Experience exceeds expectations.
• Lead operations at Stage Door, acting as a gatekeeper for internal and external access to Glyndebourne.
• Operate the company post system and coordinate courier requirements for the company.

Knowledge, Skills & Experience

ESSENTIAL

• Working knowledge of customer databases and web technologies.
• High attention to detail and strong organisational skills.
• Demonstrable keyboard skills with a minimum typing speed of 50 wpm and 100% accuracy.
• Proven experience in a fast-paced sales and customer service environment.
• Exceptional customer service skills, with the ability to communicate effectively across various channels (in person, by phone, in writing).
• Ability to problem-solve, use initiative, and adapt to changing circumstances.
• Keyboard skills 50w/min

DESIRABLE

• Excellent working knowledge of Box Office and general sales procedures.
• Knowledge of opera and an awareness of Glyndebourne's activities.

Special Requirements

• Flexibility with working hours to suit the seven-day nature of the Customer Service operation.
• Commitment to working in a target-driven, service-based environment.
• Ability to communicate effectively at all levels, both internally and externally.
• Any job offer will be conditional on enhanced reference checks

This role is ideal for individuals who thrive in a fast-paced, customer-focused environment, have a passion for delivering exceptional service, and are able to adjust to new challenges and changes with ease.

Hours of Work

The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.

Salary & Benefits

We can offer a weekly salary of £459.20 per week.

We offer 6.6 weeks / 33 days holiday inclusive of bank holidays per annum pro rata.

We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer:

• Subsidised dining at our onsite restaurants
• Discount at the Glyndebourne shop
• Staff events
• Corporate Gym memberships
• Free Pilates and Zumba classes
• Free tea and coffee
• Free on-site parking
• An onsite Physiotherapist
• Cost price electric car charging
• Cycle to Work scheme
• Long service awards
• Discount at various highstreet retailers through the Glyndebourne benefits hub

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

Applications will be reviewed as they arrive.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.